Payroll Specialist / Contract / Hybrid / Charlotte, NC
Responsibilities:
- Answer incoming calls according to established procedures and performance standards.
- Create work orders and capture structured data for each issue in order to provide audit trails and statistical analysis.
- Ability to understand and follow documented departmental processes.
- Ability to understand questions/issues presented by the field managers; direct field managers; escalate information to others.
- Follow established payroll guidelines.
- Ability to learn and understand Payroll applications (SAP) and other applications as assigned to adequately support the workload.
- Process and respond to emails according to standard procedures.
- Perform other team-specific tasks as assigned.
Qualifications:
- Effective oral and written communication skills
- Payroll processing knowledge preferred
- SAP experience preferred
- Bachelor s degree preferred