DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
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For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
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Meghna at
Title: Patient Support Specialist - Cardiomems
Location: Pleasanton, CA (Remote)
Duration: 12 Months (temp to perm)
100% remote but expected to return back to onsite sometime this year in Pleasanton, CA. Candidates should be prepared to be 100% onsite
Description
Qualified candidate(s) will join the Client's Technical Support team in handling calls from patients and submitting orders for replacement equipment.
Calls must be accurately logged and data accurately entered using prescribed tools and processes.
Calls handled may be incoming or outgoing and proper handling of patient information is critical.
Training and phone mentoring will be provided.
Medical background preferred.
Candidates must have strong attention to detail, be able to exercise patience while working with patients/customers, multi tasking ability, and excellent customer service skills.
Bachelor's preferred.
Supporting Cardiomems group.
Technical support role.
Patients call in center.
Can be high volume at times.
Listening and computer skills necessary.
Troubleshooting skills.
Med background not necessary but preferred.
1-2 years exp or Associates with 3-5 exp will work.
Operational support background (sales/tech support) will work in lieu of medical exp.
Full training will be provided.
Candidates who are flexible, detail oriented, good at multi-tasking, able to succeed in a fast paced environment are highly desirable.
Technical aptitude also highly desirable. Candidates must be local.
No relocation at own expense.
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.