Patient Services Representative

This position is required to float among our locations in North Austin including Harker Heights, Burnet, Marble Falls, and Georgetown. Urgently hiring. Pay is based on experience.

Benefits:
We offer generous benefits including - medical, dental, vision, health savings account, paid time off, 401K, 401K company match, disability and life insurance. We also offer a consistent day shift, Monday-Friday schedule, employee assistance program, free parking, employee referral program, and employee discounts.

Position Summary:
This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.

Essential Duties and Responsibilities:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
Answer telephone promptly and in a polite and professional manner
Schedules and registers patient appointments and follows established procedures:
Remind patient to arrive 15 - 30 minutes before scheduled appointment to complete paperwork
Remind patient of cancellation/no-show policy
Remind the patient of items to bring to appoints: insurance card, medications, and office visit fee
Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases
Balances cash sheet and cash drawer in accordance with established standards
Operates a multi-line telephone console

Experience Requirements

Minimum one-year experience in customer service, preferably in a related clinical environment

Education, Licensure & Certification Requirements

High School diploma or equivalent
Associates degree or related healthcare certification, preferred

Knowledge, Skills and Abilities Requirements

Strong attention to detail and accuracy, professional attitude, reliable
Ability to handle confidential and sensitive information
Ability to communicate in an active multi-office environment
Ability to efficiently operate all job-related office equipment
Ability to follow or provide verbal and written instructions
Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
Basic to intermediate computer operation
Mathematical and/or analytical ability for basic to intermediate problem solving
Specialty knowledge of systems relating to job function

Supervisory Responsibilities

This position has no supervisory responsibilities