Patient Services Rep

Ideal Candidate:

We would prefer the candidate to have medical office experience, excellent customer service skills, critical thinking and the ability to work independently. They should be patient focused.

Requirements:

Education: High School Diploma or equivalent

Skills: Knowledge of Medical Terminology, strong interpersonal skills; demonstrates

the ability to handle multiple tasks; demonstrates the ability to prioritize and organize

work, completing assignments in a timely and accurate manner.

Experience: 1 yr experience in a clerical role or healthcare environment

Essential Functions of the Job:

1. Answers telephones properly, courteously, and tactfully with the public, physicians,

outside businesses, and other departments. Directs calls to the appropriate party and

transfers when appropriate. Takes complete and accurate messages

2. Responds to phone messages in a timely manner

3. Facilitates patient appointments and referrals in a timely, efficient and friendly manner

4. Registers, pre-certifies and schedules patients accurately and in a timely manner

5. Verifies patient s eligibility of insurance utilizing assigned tools and resources, updates

demographic and insurance as needed and copies information into the patient s account

6. Obtains demographic and insurance information from patient in a pleasant, efficient

manner and inputs data accurately into the patient management system

7. Prepares or assists patients to acquire financial estimate of the anticipated price for the

services to be rendered prior to the performance of services and communicates the

information to the patient

8. Processes and maintains all patient schedules for area of responsibility, runs schedules

daily, forwards to appropriate departments and/or individuals in a timely manner.

Communicates schedule changes as needed

9. Provides general reception duties including; greeting and assisting customers in a timely

and courteous manner with a willing and helpful attitude

10. Engages patients who have been waiting past their appointment time notifying the

patients of any delays

11. Collects all current and past-due patient responsibility balances (i.e., co-payment,

deductible, coinsurance, self-pay balances, bad debt balance) prior to services being

rendered

12. Performs daily reconciliation, balancing and cash out procedures

13. Provides superior customer service focused on professional and effective communication

with patients and co-workers

14. Prepares the next day s work for all scheduled patients to include the financial estimate of

the patient responsibility balance

15. Shares responsibility/accountability for work with team members

16. Completes work within authorized time to ensure compliance with department standards

17. Understands the impact of actions, attitudes, and the patient s perception as it relates to

overall customer satisfaction and be self-aware of how your role affects the customer s

experience

18. Initiates IT work tickets to resolve equipment or system related issues