Patient Service Technician

Position Summary: Provide proactive customer service; Patient registration, accept referrals; schedule appointments; evaluate information; maintain confidentiality; read, interpret, and apply regulations, policies, and procedures; explain insurance verification; work with minimal supervision and with extensive detail; work cooperatively with others; use various computer applications; and organize work and set priorities to meet deadlines. Support the delivery of rehabilitation care by working directly with patients under the direction of therapist; as well as; performing regular cleaning and equipment monitoring to support a safe environment of care Job Responsibilities: Manages the Clinics Appointment Schedule Prepare new patient paperwork and confirm all paperwork and verification information is in medical records Pre-register all walk-ins, telephone and fax referrals received by Clinic Obtains or gives accurate information; explains policies and procedures to inform customers of correct processes; transfers calls and takes messages; and assists customers in completing forms and documents Work in partnership with other departments to assist patients, including CIU/PAC and business office Provides general office support such as filing, copy, faxing, maintaining inventory control, and ordering supplies Perform light cleaning duties such as wiping equipment, laundry, tiding up the waiting room, etc. Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy, closes out/balances day in cash drawer, and prepares summary deposit information Assist patients with exercises and transfers under the direction of treating therapist Communicate patients' status to Therapist directing patient care Maintains confidentiality of patient information Cleans and maintains treatment areas and equipment throughout the day Other duties as assigned by Manager Job Qualifications: High school diploma or GED, and preferred a minimum of two years of experience working with customers in the medical, service or hospitality industries. Basic understanding of insurance. Location Overview: 9100 Merrill Rd SUITE , Jacksonville, FL 32225 Hours: Full-time; Monday-Friday Disclaimer: This job description describes the general nature and level of work only. It is not an exhaustive list of all responsibilities, duties, and skills. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.