Patient Service Representative

Position Summary

The Patient Service Representative handles inbound and outbound calls in a timely and effective manner. The position will promote the business processes and support a standard of excellent patient care relating to innovative and superior vision correction care

ESSENTIAL DUITIES AND RESPONSIBILITIES:

The essential functions include, but are not limited to the following:

Addresses patient inquiries and concerns about appointment scheduling, company services, insurance coverage and payment methods
Gathers relevant information based on qualifying questions of patients to determine priority of need and proper place of treatment
Participates in the recall of patients who have been inactive for an interval established by the Director of Patient Services
Works with supervisor to ensure goals are being met such as scheduling and patient satisfaction
Counsels patients and answers questions related to procedures and/or billing on an as needed basis
Creates and provides a positive, accountable and inspired work environment for others

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

High School Diploma or GED
2+ years of customer service in a fast paced environment
Must be organized and a team player
Excellent oral and written communications skills are a must
Self-motivated with a strong work ethic and goal driven

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.