Patient Retention Representative

Apply Description PATIENT RETENTION REPRESENTATIVE - I JOB SUMMARY Patient retention representative will coordinate care for patients and increase access to primary care and preventive services through in-reach and outreach activities, follow up, and scheduling of appointments. Representative is responsible for making outbound retention calls to new and existing patients who require services. PATIENT RETENTION REPRESENTATIVE - I ESSENTIAL DUTIES AND RESPONSIBILITIES Conduct outreach/in-reach calls to new and existing patients. Answer incoming calls. Understand the requirements of the caller and provide precise information, triage appropriately. Use questioning and listening skills that support effective telephone communication. Use an effective approach to handle telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects. Document all communication in reference to the appointment from patients accordingly in a communication log in the patients' electronic health record. Understand the impact of attitude in handling calls professionally. Be courteous and conscientious of call queue at all times. Support excellent customer service philosophy. Schedule new patient and follow up visit appropriately. Coordinate with clinic and clinical staff as needed. Stays in compliance with all HIPAA regulations. Maintain daily, positive communication with other departments. Encourage a cooperative, team approach to interdepartmental workflow. Attend meetings as required. Perform other duties, as assigned. Requirements PATIENT RETENTION REPRESENTATIVE - I EDUCATION, TRAINING AND EXPERIENCE High School Diploma or GED. 1+ years of experience in customer service/call center, or equivalent experience including in-reach and outreach activities. Bilingual in Spanish is REQUIRED PATIENT RETENTION REPRESENTATIVE - I PAYRATE: $19-$21/HR PATIENT RETENTION REPRESENTATIVE - I BENEFITS: Medical, Dental and Vision - 100% paid by Employer Life Insurance and Accidental Dismemberment - 100% paid by Employer Paid Holidays Paid Time Off 401K 401K Matching Flexible Spending Account Fringe Supplemental Insurance