Patient Care Technician

Job Type

Full-time

Description

We Are Looking For

a Patient Care Technician to provide concierge-level patient care and customer service. This position is based in the dispensing area of Sona Compounding, adjacent to but not inside of the laboratory. This position will work under the direct supervision of a licensed Pharmacist to provide exceptional customer service while assisting patients and filling prescriptions. Compounded pharmaceutical products differ from commercially available products as they are patient-specific and created according to master formulations using bulk ingredients in the compounding laboratory.

Responsibilities

• Provide exceptional customer service by assisting patients on the phone, via text messaging, and in person at the in-store pickup location with prescriptions, over-the-counter (OTC) medications, and special orders
• Flexible participation in all aspects of the fulfillment process as needed, including data entry, fill station, organization and triaging, and order pickup
• Ensures the following are completed and maintained: SYNC program, provider office billing, and product ordering
• Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality
• Maintain a clean and organized workstation, documentation, files, stock retail items, daily inventory maintenance, and keeping the pharmacy neat and organized
• Managing inventory and out-of-date management of OTC items
• Organize pickups, deliveries, and shipments and resolve pending issues

Requirements

What will you need to succeed?

• Pharmacy Technician Certification (CPhT)
• Willingness to go above and beyond
• Exceptional customer service skills, decision-making, and communication skills
• Attention to detail and ability to work in a fast-paced environment
• Understanding of over-the-counter products and pharmacy operations

Perks:

Not only are we committed to offering excellent company benefits, but we also have the added perk of working in a flexible, respectful, and supportive team environment.

• Competitive compensation and 401k plan with company match
• Get paid when you need it by making any day payday. At Sona, you can access your earned income anytime during the pay period
• Company health plans, including medical, pharmacy, vision, dental, and supplemental insurance options
• Company-paid life and AD&D insurance
• Direct Primary Care program offering local, personalized care for you and your family
• Wellness program with discounted gym memberships and an employee assistance program
• Prioritized work + life balance by providing generous vacation, sick leave, and paid holidays
• Paid volunteer days to support the community

We're on a mission to improve healthcare. Will you join us?

At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls.

Could you be that "someone"? Our mission can only happen when we hire the right people.

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.