Patient Care Coordinator

JOIN THE WINNING TEAM.
ALL AMERICAN HOME CARE offers an excellent benefit package that includes generous paid time off, paid holidays, healthcare benefits (Health, Vision, and Dental), Life insurance and 401K.

JOB SUMMARY:

Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans.

Ensure a high level of care for the patient given by the home health aides.

Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.

Managing last minute calls outs, finding appropriate coverage.

Developing an on-call pool of agency aides with various shifts in coordination with Human Resources

Communicate with referral sources and Case Managers to provide an excellent customer service experience

Listening to needs of clients and matching them to the appropriate caregiver(s)

Manage Caseload of 100+ patients

Review the care plan with patients and caregiver

Resolve caregiver and client grievances and complaints

Address over utilization of hours

Reporting personnel performance issues

Ensure caseload retention

Contribute to team efforts by accomplishing related results as needed

Minimum Qualifications:

High school graduate
2+ Years†experience in a Home Care or Service Coordination role.
Demonstrated capability maintaining strict confidentiality
Proven ability to generate leads and monitor referrals
Strong typing and computer skills
Comfortable with closing/asking for business
Well organized, accurate, and attentive to detail
Excellent communication, public relations and follow up skills
Experience with HHA Exchange and EVV
Bilingual English/Spanish preferred.

Our mission at All American Home Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our familyâ€"the ever-expanding All American Home Care family.