Patient Care Coordinator

Actively HIRING a PATIENT CARE COORDINATOR for one of the TOP healthcare providers in the state of New York. This position offers competitive pay, great benefits, and opportunities for growth.

Job Description:

• Assesses a large volume of phone calls and requests both clinical and non-clinical in nature while providing superior customer service and maintaining a one call resolution standard.
• Assesses a high volume of incoming calls and requests
• Schedules appointments including but not limited to physicals, office visits, consults, Hospital follow ups and CDL exams for 100+ multi-specialty physicians and other medical professionals.
• Utilizes all resources available to efficiently and effectively assist all callers.
• Transfers/ warm-transfers calls to other departments and/or staff members when appropriate.
• Gathers all pertinent information for requests and relays messages to clinical staff members accordingly.
• Handles emergencies according to specified procedures
• Uses NextGen medical software and Microsoft Outlook on a daily basis.

Skills:

• Call center
• Customer service
• Inbound
• Outbound
• Scheduling Appointments

Experience Level:

• Entry Level

Please apply for immediate consideration.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.