Thank you for considering a career at Mercy Health
Patient Access Specialist - Emergency Department
THIS IS A COLLECTIVE BARGAINING UNIT POSITION
Shift/Schedule:
- Part Time - Scheduled for 24 Weekly Hours
- Shift Time - Can rotate between 7a-7:30p, 11a-11:30p, and 7p-7:30a
- This position will have scheduled shifts every other weekend and holiday
Job Summary
The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.
Essential Functions
- Provides excellent customer service and communications skills with patients, medical staff, and the general public
- Must possess the ability to troubleshoot and resolve problems promptly
- Performs registration and basic insurance verification, ensuring accurate patient identity for billing
- Maintains the confidentiality of all patients' records and accounts
- Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
- Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner
- Other duties as assigned
Education
- High School Degree or GED
- Associate Degree preferred but not required
Experience
- Prior experience in patient registration/healthcare preferred but not required
- Knowledge of medical terminology is preferred but not required
Skills & Abilities:
- Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
- Engage with staff and patients in a professional manner
- Basic math skills
Mercy Health is an equal opportunity employer.
Many of our opportunities reward your hard work with:
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
- Benefits offerings vary according to employment status
Scheduled Weekly Hours
24
Work Shift
Rotating Shifts (United States of America)
Department
SS Revenue Cycle - Legacy MH Acute
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email (see below) If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at (see below)