Patient Access Specialist
Position Reports To: Patient Access Supervisor FLSA: Non-Exempt
Positions reporting
into this job: None
Job Summary:
This position is responsible for patient scheduling, registration, financial collections and the daily clerical support of the health center for the delivery of primary care to the patients and families of Metro Community Health Center.
Essential Functions: Demonstrate a high level of skill at building relationships and customer service
Provide counsel, support, advice, and support to patients and their families
Create new accounts by collecting registration data from new patients and creating new patient charts within the EMR
Maintain accuracy of patient insurance information with all new and recurring patient visits, including scanning all insurance cards and updating income verification form
Collect all co-pays, payments and balances, as required by office policies
Enter/apply patient payments to balances in computer system
Maintain appropriate use of fax machine, copier and computer; as directed
Check patients in and out for scheduled appointments
Answers incoming calls from patients and assists patients with scheduling needs
Triage calls within the department
Obtain and enter new patient demographics; update patient information, as necessary, in the computer system to maintain accuracy for billing
Obtain and verify patient insurance information (coverage and deductible) utilizing online tools or by contacting insurance companies
Maintains compliance with all policies, procedures and laws
Able to work in a fast paced environment with high call volumes
Other duties as assigned
Required Credentials:
High School Diploma or equivalent is required
Demonstrated knowledge of medical terminology and HIPAA required
Successful completion of a medical receptionist or related program or 1 year of medical office experience
Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; and talk and hear. Specific vision abilities required by this job include close vision.
PI2f7bc-2249