Patient Access Advocate Manager

Job Description

THE POSITION:

The purpose of this position is to support patients using social drivers of health tools and approach for a patient

support program. The Patient Access Manager Advocate partners leads the Patient Access Advocates who are

focused on helping educate patients and their caregivers on program offerings and available services and treatment

choices. The Patient Access Manager also works with internal teams to help resolve patient and client escalations,

assist with training and often provides education and support to newly enrolled program patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams.

These results are achieved by:

• Manage assigned SDOH program territory by collaborating with the patients and to support key

physicians and other healthcare professionals, promote the value of the Service Model,

increase awareness and education promote screening according to disease specific guidelines.

• Provide one on one support for patients and caregivers

• Follow HIPPA security policies and procedures

• Lead, manage and develop a team of Patient Access

Advocates

• Provide support with patient or provider issues that arise

• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions of this position.EXPECTATIONS OF THE JOB:

• Assist in developing and providing training sales teams to program staff

• Foster ongoing client relationships by infrequently attending client strategy and development

sessions

• Maintain and strengthen relationships with patient "not for profit" organizations

• Contact new patients as necessary as an adjunct to the enrollment process

• Communicate all issues/concerns/escalations/successes to the Advocate Manager

• Identify opportunities for program improvement, including soliciting patient and client feedback

• Travel up to 10% for field work, client meetings, patient events, and other conferences and

meetings

The above list reflects the general details necessary to describe the expectations of the position and shall

not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.