Parts and Service Operations Manager

RideNow Powersports Houston, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Houston, TX. If you are a positive, upbeat, and interactive Parts and Service guru with a passion for powersports, this opportunity may be perfect for you.

Responsibilities

Schedule appointments for repair, maintenance and recall work.

Greet customers, inspect their powersports vehicles, and answer questions.

Document problems with Motorcycles, ATVs, Side-by-Sides, and Personal Watercraft and clearly describe them on the repair order.

Advise customers on necessary/suggested services and cost, while selling parts.

Offer additional services and products, including special promotions.

Review repair orders in progress to ensure quality and timeliness.

Follow the status of a customer's powersports vehicle from service bay entry through the completion of work.

Communicate any changes in timeline, repairs, or cost to the customer.

Upon completion of work, review the work order with the customer.

Help keep the lot orderly and clean.

Keeping all vehicles clean and in selling condition.

Other duties as assigned.

Requirements

2+ years of powersports or automotive dealership experience

Excellent customer service and verbal and written communication skills

Experience writing concise but detailed repair orders for vehicles - powersports or automotive, desired

A positive attitude and strong work ethic

Ability to work in warmer conditions when needed outside

Pleasant, energetic, conscientious, and dependable personality

Ability to multi-task in a fast-paced environment

Valid driver's license and a good driving record

Motorcycle endorsement preferred

Benefits

What RumbleOn/RideNow Powersports Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success. Plus

Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance.)

Life and disability insurance

Vacation/PTO Plan

Employee discounts on purchases

Dedicated leadership team who supports and cares for employees

The opportunity for growth and a solid long term career we promote from within

Base pay plus performance pay plan allowing you to make a great living

And more

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment

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