The Business Support Specialist is an experienced liaison responsible for supporting all internal & external customers throughout all areas of our diverse multifaceted business. In addition to providing excellent customer support, this position features a wide range of responsibilities including: maintaining and processing accurate customer data, order management, growth and sales team support, program & sales analytics, customer relations, and business communications. The Business Support Specialist is an integral team member working within a fast-paced work environment in conjunction with Sales, Marketing, Manufacturing, onsite departments, and other company locations.
Responsibilities: (May perform other duties and responsibilities, as assigned).
• Provides multi-functional account support for all TVM, GPM, Majic & Shurline customers: $1K - $40M sales
• Order Management including: Purchase Order & Pricing review, Order Entry, Inventory coordination with Production & Inventory Control Department, and Warehouse/Shipping overview
• Provide guidance, problem solving, issue resolution, and alternative action recommendations for Customers, Sales Team, TVM Departments and Corporate locations
• Coordinate and execute Marketing and Paint Strategy Team plans, Product set-up, program rollout, customer communications, product knowledge, and system updates
• Communicate new/changed information related to customer accounts, programs, systems, products, procedures, etc. to all Sales Team (including field), Marketing, and Accounting
• Analytics: Create, maintain, and provide ongoing data mining, sales reports, program tracking, inventory reports, and account reconciliations for Customer Accounts, Sales Team, Marketing, and Accounting
• Management, Review, and Execution of Growth, Equipment, and Sales Contracts
• Ongoing system management, system program coordination, updates, & implementation; Numerous Customer and 3 Party Portals, TV Corporate systems, TVM systems, TVM programs
• Managing daily inbound call volume within the department; customers, consumers, business partners, etc.
• Acquisition and New Customer Onboarding
• Review and maintain individually assigned accounts to ensure effective, pro-active workflow management
• Encourage and promote knowledge exchange sessions with other departments throughout TVM/TV
• Maintain, Monitor & Review SOP's
• Engage in ongoing cross-training within department to capture program and handling changes in a timely manner.
• Other duties as assigned by management
Education & Experience:
• High School Diploma
• 3-5 years of experience in Business Support, Customer Support, Account Management, or similar field; Manufacturing experience preferred
• Intermediate or Advanced level experience in Excel, Cube, Power BI, and Adobe Pro
• Professional written and verbal communication skills
• Must be able to work independently and adapt quickly to change within a team environment
• Willingness to learn; Additional skill set training or classes may be needed
• Strong organizational skills
• Bi-lingual Preferred
Licenses & Certifications: N/A
Physical Requirements
• Hearing, Seeing, Sitting, Talking, Typing, Walking, Standing, Stairs, Balancing, Crouching, Kneeling, Lifting, Pulling, Pushing, Reaching, Repetitive Motion, Stooping, Visual Acuity
Work Environment: Mainly climate-controlled office environment within a large manufacturing and shipping facility. Department hours are on a monthly rotational department schedule: Monday - Friday. Additional details available. Hours are subject to change.
Travel: Travel may vary in length and duration.