Date Posted: 04/25/2024
Hiring Organization: Rose International
Position Number: 462910
Job Title: Call Center Representative
Job Location: Phoenix, AZ, USA, 85040
Work Model: Hybrid
Shift: M to F, 8am to 5pm
Employment Type: Temporary
Estimated Duration (In months): 10
Min Hourly Rate ($): 17.00
Max Hourly Rate ($): 18.00
Must Have Skills/Attributes: Analytical Skills, Call Center, Computer Literacy, Customer Service, Healthcare, Medical Terminology, Problem Management
Job Description
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Only qualified Call Center Representative candidates located in the Phoenix, AZ area will be considered due to the position requiring an onsite presence for training
Education
• High school diploma or GED required, 2+ years of relevant work experience in call center
Experience
• 1 - 2 years' experience as a medical assistant, office assistant, call center experience
• Strong customer service skills
• Strong problem-solving and analytical skills
• Possess strong computer navigation skills
• Comfortable with regular feedback and development
• Works well in a team environment
• Must have basic medical terminology experience
Call Center Representative Responsibilities:
• Enhancement of Medical Appropriateness and Quality of Care
• Using holistic approach consults with utilization management clinicians, hospital discharge planning staff, supervisors, and/or other health programs to overcome barriers to meeting goals and objectives
• Coordinates care with providers as a part of comprehensive and proactive discharge planning
• Identifies and escalates quality of care issues through established channels
• Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs
• Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health
• Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices
• Helps member actively and knowledgably participate with their provider in healthcare decision-making
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.