Position
Health & Wellness Clerk
Reports To
Health & Wellness Manager
Department
Health & Wellness
FLSA STATUS
Non-Exempt - Full Time
Primary Position Objectives
Provides secretarial and clerical services to support the Medical and Dental staff. Follows policies and procedures in accordance with DOL, PRH, Center and Serrato Corporation requirements.
Brief Description of Duties
- Types routine and technical materials, subject to detailed review by manager.
- Corrects incidental grammatical errors, punctuation, and spelling.
- Sets up and types tables, charts and graphs from specific instructions or from a rough draft.
- Modifies letters to fit varying situations.
- Screens mail and routes according to content. Fills requests for standard materials, such as reprints and publications.
- Answers inquiries requiring standard answers and/or refers calls to proper persons based on type of information requested.
- Allocates materials to a moderately complex filing system.
- Selects and pulls pertinent material from files as requested by manager.
- Posts and maintains records, which may require follow-up action with responsibility for currency and accuracy.
- Compiles reports for Center Health Management Information System (HMIS).
- Operates duplicating and office machines as required and instructs others in the operation of such machines.
- Makes physical arrangements for meetings and notifies persons of time and place as directed.
- Acts as receptionist and makes appointments for manager.
- Maintains logs on all Wellness patients.
- Works to ensure performance management standards are met.
- Ensures required property (equipment) controls are adhered to.
- Works towards meeting performance management goals.
- Follows CDSS plan and Code of Conduct system daily.
- Adheres to required property control policies and procedures.
- Complies with all DOL guidelines, OFCCP regulation, Quality Assurance Plan (QAP), Serrato policies and procedures, Job Corps notices and bulletins, and Center policies and procedures.
- Demonstrates and abides by Serrato Corporation's core values and operating principles.
- Maintains good housekeeping in all areas and complies with safety practices.
- Models, mentors, monitors appropriate Career Success Standards.
- Helps students become more employable through continuous reinforcement.
- Participates in PRH mandated staff training. Failure to participate may result in disciplinary actions up to and including termination.
- Perform other duties as assigned.
Key Competencies
Performance Standards/Results
Effective
Communication
- Presents information both clearly and concisely and regularly confirms correct interpretation of information.
- Very high standard of communication skills both written and verbal for the presentation of facts and ideas.
- Shows professional non-verbal body language and actively listens to others.
Organization of Work
- Action oriented. Demonstrates the ability to handle several projects simultaneously with decision making, flexibility, and problem solving.
- Implements the key principles of time management, task allocation and priority assignment in addition to personal organization.
- Shows attention to detail and ability to complete work with the highest level of accuracy and efficiency.
- Continually seek ways to improve employment service provided via development of professional skills and personal growth.
Professionalism
- Demonstrates professional interpersonal skills when interacting with others. Abides by Serrato Corporation's Healthy Workplace Environment policy.
- Acts as team player and builds professional relationships with coworkers to achieve goals.
Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Proficiency with Microsoft Office applications including Word, Power Point, Outlook, and Excel.
- Computer literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.
- High level of organizational & communication skills.
- Moderate speed typing skills and some knowledge of medical terminology is necessary.
- Knowledge of standard medical office administration procedures and confidentiality.
Experience
Minimum of one-year medical clerk training experience required.
Education
High school diploma or equivalent required.
Certificates, Licenses, Registrations
Valid State Driver's License.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; to reach with hands and arms and talk and listen. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly exposed to moving mechanical parts, fumes, or airborne blood borne particles, toxic or caustic chemicals and risk of radiation. The employee is occasionally exposed to risk of electrical shock and vibration. Office setting has varying degree of background noise and interruptions. The noise level for this work environment is moderate.
Benefits Offered
- Paid Short Term / Long Term Disability and basic life insurance.
- Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA)
- Paid Holidays
- Paid Time Off
- 401K & 401K Matching
- Tutiton Reimbursement
- Employee Assistance Counseling Service Program
Disclaimers
- Serrato Corporation is an Equal Opportunity Employer.
- Serrato Corporation conducts background checks and drug screens.