The Facility Monitor reporting directly to the Facility Manager, maintains safety and security at Passages to Recovery's residential facility and performs/documents the front-line duties that keep the facility in compliance with Passages to Recovery's contracts, licenses, and accreditations. Facility Monitors ensure that residents participate in treatment and follow the facility's rules, regulations, and procedures. Facility Monitors interact with residents daily and set a powerful positive example with their behavior. As part of an interdisciplinary team within the facility, Facility Monitors offer important observations and insights that help all staff provide residents with the support they need to successfully return to their communities.
Essential Duties and Responsibilities include, but are not limited to:
- Staff all duty posts in the facility and carry out all assigned post orders, as determined by the Monitor's assigned role on the shift.
- Perform front office duties, such as entry-exit procedures, answering phones, and maintaining daily logs.
- Verify identification and register all visitors and vendors.
- Conduct pat-down and personal searches for residents and their belongings, as required.
- Conduct searches of residents' rooms, common areas, and the outside building perimeter, as required.
- Administer on-site drug and alcohol tests to residents, as required.
- Verify and record all medications brought into the facility.
- Perform and document security protocols, such as a minimum of four physical head counts per eight-hour shift and hourly security checks throughout the facility.
- Clearly communicate to the next shift all information they need to know to maintain safety, security, and compliance within the facility.
- Communicate, as required, any changes in a resident's status, such as paroles, revocations, and escapes.
- At designated times, observe self-administer, and document distribution of medication to residents.
- Engage with residents and become attuned to unusual behavior or other signs that indicate potential for relapse, instability, escape, or other infractions.
- If possible, counsel and support residents who appear to have difficulty following their individualized service plan, and/or notify their case manager, therapist, or facility manager.
- Observe, record and report any infractions of the facility's rules, regulations and procedures that residents commit.
- Verify and document completion of resident details.
- Prepare, maintain and send all written documentation and reports as required, and ensure that documentation and reports are timely, complete, clear and accurate.
- Distribute and document the distribution of resident funds.
- Conduct daily employment verifications at each shift, through telephone consultations with residents' current employers.
- As necessary, accompany residents to medical appointments and other activities in the community.
- Oversee weekend meal preparation by residents when needed.
- Maintain a positive and professional relationship with all residents.
- Participate as a member of the interdisciplinary team that evaluates residents' progress on their individualized service plan.
- Establish and maintain an atmosphere of trust and accountability in which residents can focus on their recovery, learn to abide by the facility's system of rewards and sanctions, and develop the life skills they will need to succeed in the community.
- File client documents as required.
Additional Duties may be assigned as required.
Requirements: - Must be willing and able to work evening and midnight shifts, to work a shift rotation, and remain on duty in the event that a monitor on the next shift does not arrive on time.
- Must be prompt and dependable.
- Must have good interpersonal skills and be able to establish and maintain appropriate professional boundaries with other staff and with residents, including confidentiality.
- Must be able to maintain a professional appearance and demeanor.
- Must be able to follow direction, solve problems, and work effectively as part of a team.
- Must be comfortable dealing with people who are in treatment and who are justice-involved.
- Must be mature, grounded and sensible in a variety of situations. This may include dealing with people in occasional emotional, mental or physical distress.
- Must be able to enforce rules in a firm yet supportive manner.
- Must be able to speak and write clearly.
- Must be computer literate and proficient with Microsoft Office Word and Outlook.
- Must be able to guide and instruct facility residents in all applicable rules, regulations and procedures in accordance with the Resident Handbook.
- Must be able to create and/or maintain routine records, logs and reports.
- Must be willing to attend training courses as required.
- Must be able to learn relevant rules, regulations and procedures of the facility, including applicable requirements of licensing and accreditation.
Education and/or Experience: An associate degree or the equivalent of 60 college credits in a related field is preferred. A high school diploma or GED equivalent is required. Experience working with incarcerated and/or treatment populations is preferred.
Certificates, Licenses, Registrations: - Must have or have ability to obtain current ACT 33 & 34 Clearances.
- Must be able to obtain additional clearances as required.
- Must have a valid Driver's License and full-time use of an insured vehicle.
- Must annually complete all training hours required by Passages to Recovery licenses, contracts and accreditations.
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