Outpatient Rehab Registrar 2

The incumbent is to present for work in a timely manner, groomed professionally, and perform their job function in accordance with all Logan Memorial standards of performance, policies and procedures. Each employee is responsible for upholding the Logan Memorial Values, namely: respect for every individual, delivery of quality service, constant pursuit of excellence and commitment to integrity. In addition, each employee is responsible to abide by and uphold the Logan Memorial Hospital Standards of Performance. Job Summary: Receives and addresses incoming and outgoing telephone calls for the facility's Outpatient Rehab Department. Professionally communicates with other team members, Physicians/Providers, Physician offices, nursing team members and/or other personnel to gather necessary information required for scheduling. Processes insurance verification of benefits while verifying and/or obtain authorizations for all scheduled patients as required. Understands outpatient rehab department scheduling and accurately enters patient on schedule. Effective communicates with patient while scheduling and reviewing scheduling instructions. Retrieves accurate demographics and entered into the software systems according to Joint Commission and EMTALA guidelines. Review and determine patient's financial responsibility and request patient payment at time of pre-registration and scheduling to include but not limited to co-payments, deductibles, co-insurance and/or out of pocket expenses. Completes quality analysis (QA) on all patient registrations and makes corrections as needed. Validate insurance plans in the insurance verification software for eligibility, accurately update and the insurance as appropriate. Responsible for faxing back orders and/or communicating completion of scheduled, unable to reach patients, or patients not wanting to schedule procedures. Understanding of financial terms such as; copayments, deductible, co-insurance and/or out of pocket expenses. Required to discuss patient's responsibility in an appropriate professional manner. Review and process their corrections in the data quality software. Responsible to ensure all patient's orders meet the necessary requirement containing the appropriate patient data, date written, diagnosis, procedure/test and providers signature. Monitors the pre-registered accounts to ensure accounts with charges are activated and no shows cancelled as appropriate. Utilizes downtime processes when appropriate. Review and comply with facility Code of Conduct and all relevant Company/Divisional Policies and Procedures. Interact with patients/visitors/family members as appropriate providing directions and/or guidance if needed. Attends and participates in department team meetings; reads/signs all educational material. Completes all required education by or before the due date, whether departmental or facility wide. All other duties as assigned. Regulatory Requirements: High School Diploma Completed medical terminology course preferred. At least one year of medical scheduling and/or insurance verification/authorization. Skills: Basic computer knowledge. Ability to effectively communicate in English, both verbally and in writing. Excellent customer service skills Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate professional action(s). Prefer basic knowledge of Microsoft Office products.