Optician

GENERAL SUMMARY: Responsible for selecting, measuring, and fitting eyewear following the doctors' spectacle prescription specifications. PRINCIPAL DUTIES AND RESPONSIBILITIES: + Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues + Responsible for communicating the preferred lens family of products and the benefits of each + Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken + Responsible for conducting and recording various measurements that are required to fabricate the lenses + Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory + Responsible for follow-up with the eyewear orders through completion and delivery + Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram + Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear + Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility + Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + Requires high school diploma or GED + Previous computer experience and basic math skills preferred + Previous customer service, retail, or hospitality experience preferred + Previous dispensing/optical experience preferred + Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy and summarized below: + Communication Ownership + Understanding Motivation + Sensitivity Excellence + Teamwork Respect Must practice the customer skills as provided through on-going training and in-services. Must possess the following personal qualities: + Be self-directed + Be flexible and committed to the team concept + Demonstrate teamwork, initiative and willingness to learn + Be open to new learning experiences + Accepts and respects diversity without judgment + Demonstrates customer service values WORKING CONDITIONS: Works in retail optical environment. Requires evening and weekend hours Additional Information + Organization: Community Care Services + Department: HF Optimeyes Westland SVC Stor + Shift: Rotating + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more Benefits Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.