Operations Project Manager

Job Description

Attend partner/funding customer meetings.

Complete all weekly/monthly reports requested.

Manage/Supervise assigned case managers on daily operations and performance.

Conduct weekly meetings with staff/leadership.

Develop and maintain project plans and reporting documentation as necessary to ensure timely communication and successful delivery of assigned project.

Ensure compliance with county and government regulations in regard to intake and enrollment qualifications.

Ensure assessment, service plans and career pathway documents meet required quality standards.

Collaborate with the Project Director and Project Accountant for budgeting, forecasting, and to ensure financial sustainability and success.

Work in partnership with the Project Director on planning and overall day-to-day operations/program development/Contract management/Human Resources/Staff Development/Business Development.

Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with outreach/referral and continuing through retention and advancement efforts.

Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting entire history of a program participant including supportive services issued Understands all technical aspects of the program operation.

Maintains knowledge of applicable federal, state, and local laws, regulations, guidelines, and policies related to WIOA workforce programs

Reviews eligibility of participants and verify staff record participant activity and progress in state system of record.

Conducts regular file review and monitoring Maximizes performance and productivity.

Direct/delegate staff responsibilities to meet and/or exceed performance standards.

Reviews staff performance and recommend corrective actions as needed.

Coordinates training activities to ensure that all operations staff are properly trained to implement project activities effectively.

Participates in development and maintenance of standard operating procedures Facilitates meetings with partners to promote full, frequent communication.

Delegates work and resolve issues and conflicts that arise.

Other duties as assigned