Operations Manager

Job Description

The Operations Manager works collaboratively with their direct supervisor to manage the program and facility. The Facility Manager is responsible for managing the milieu staff and promoting a positive work culture within the program. The Operations Manager also takes responsibility for the physical facility and condition of the milieu to ensure the treatment spaces are safe, secure, and therapeutic. The Operations Manager collaborates with their direct supervisor and Operations to assure internal quality care, state licensing, and Joint Commission accreditation standards are met.

Responsibilities

Facilitates Community Meeting, weekly, and any other psychoeducational groups, as needed.

Provides oversight of groups being led by milieu staff and assists as needed.

Ensures adherence by the entire staff to the program schedule.

Manages patient charts and completes audits in a timely manner.

Responsible for the entire hiring process of milieu staff and trains all new milieu staff within their scope.

Completes and/or ensures completion of monthly medical record reviews, ensuring compliance with the company Medical Record Review Policy.

Provides feedback and retraining as indicated to address deficiencies identified in the monthly medical record reviews.

Manages milieu employees' schedules to ensure that all shifts are covered, and staff are not incurring overtime hours.

Support and supervise milieu staff.

Co-facilitates monthly employee trainings.

Responsible for the maintenance of the facility and provides weekly feedback to the home office regarding any environment of care issues.

Participates in a weekly on call rotation alternating with team members.

This is a full-time position working 11 AM- 7 PM at our eating disorder outpatient program in Greenwich, CT.

For a virtual tour of the facility, please visit our website at (url removed).