Operations Manager

OPERATIONS MANAGER at SERVICE TODAY / Federalsburg MD

The Operations Manager oversees all personnel and activity pertaining to Service Today Inc. Plumbing, Air and Electric's tactical Procurement, Warehouse Operations, Fleet Maintenance and Facility Management. Forward thinking approach in talent assessment and development to support multi-trade and multi-location operations poised for steep growth. Drive efficiencies in operational performance with a focus on continuous improvement. Deliver great customer service to each Business Unit and manage costs within budgetary guidelines. Develop strong cross-functional partnerships within each Business Unit.

Responsibilities of the Operations Manager include but are not limited to:

Procurement

Management and Governance of the Purchase-to-Pay process to ensure separation of duties and process integrity.

Spend management to ensure spending is directed to the preferred vendors as detailed in the Enterprise Sourcing strategy.

Maintenance of vendor Price Lists in Service Titan to ensure pricing is updated and any price increases are approved by the Operations leadership team.

Ensure timely placement of POs for large equipment orders, special purchases and supply house orders to support business needs.

Ensure Warranty process is strictly adhered to maximize cash flow and timely credits on claims

Warehouse

• Define and document SOPs to ensure day-to-day warehouse activities are compliant with LTP standards and best-in-class for category.
• Implement onboarding Service Titan & Sage Intaact Inventory & Purchasing work flows as required for greenfield expansion.
• Monitor material usage as a percent of revenue in accordance with established P&L budgetary guidelines per entity and implement improvement action plans to achieve company goals and objectives.
• Define optimal warehouse and truck stock by entity to include min/max to eliminate out of stocks and streamline replenishment process.
• Ensure warehouse and truck physical inventory processes adherence, report outcomes and ensure variances are contained within established guidelines.
• Collaborate with branch management to provide SKU rationalization for materials sourced and manage parts database ensuring accuracy for new and existing materials.
• Collaborate with branch management to define the process for technician supply house purchasing program and provide visibility to materials purchasing by category to the organization.

Fleet and Facilities

• Ensure all technicians maintain Service Today Inc vehicle maintenance standards for recalls, scheduled maintenance, and any unplanned maintenance tasks.
• Ensure all vehicle documentation is current and accessible.
• Collaborate with Fleet Manager to ensure local branch adherence to LTP Fleet policies, P&L goals and procedures and future Fleet expansion needs.
• Ensure terms and conditions of lease are met by tenant/landlord and ensure applicable contractors in place with regards to maintenance, cleanliness, landscaping and snow removal of each location.
• Manage planning, pricing and execution of contractors for build-out, renovation and other projects as they arise.
• Local policy management of the Enterprise programs for Uniforms and Hand Tools.

Essential Job Functions

• Develop and maintain positive culture across branch operations of always servicing internal customers.
• Other duties and ad hoc projects as assigned.

Working Environment / Physical Demands

• Ability to lift and transport up to 50 lbs.

QUALIFICATIONS / ABILITIES

• Strong communication skills; oral and written.
• Sound business acumen ability to collaborate cross-functionally.
• Expertise in Project Management.
• Outstanding customer service skills and team-oriented perspective.
• Proven leadership and communication skills at all levels in an organization.
• Analytical Skills: review, interpret, draw conclusions and formulate proactive solutions.
• Ability to solve complex business problems, develop appropriate action plans and manage resources.
• Excellent organizational and follow-through skills; communication skills (oral and written), process improvement.
• Excellent time management and ability to multi-task with high sense of urgency.

EXPERIENCE / EDUCATION

• 5+ years of related operational and managerial experience required with documented/exceptional results.
• Bachelor's Degree preferred.
• Proven track record of developing teams and implementing systems and processes.
• Strong computer proficiency in MS Office suite, Service Titan and Sage InTacct applications required.

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

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