Operations Manager

Job Description

The Operations Manager will be responsible for all Distribution Center operations on the 2nd shift including the following functions: Receiving, Production-Picking, and Shipping. This person ensures the working conditions are safe for all employees, while maintaining the highest of quality for outbound shipments, and driving throughput results. Also, managing, coaching and developing a staff consisting of two assistant manager, supervisors plus supporting staff for each function.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Team Leadership

Lead and develop high performing teams to ensure the achievement of the 2nd shift team.

Foster a culture of collaboration, accountability, and continuous improvement.

Receiving

Ensure all receipts are properly put-away within established service guidelines

Replenishment

Ensure all replenishment tasks are completed daily and all cartons pulled are located to active

Picking

Ensuring all orders are accurately picked in compliance with customer requirements as stated in Vendor Compliance Guides, and meeting SLA's / print - ship windows.

Maintaining the highest level of productivity and throughput

Inventory accuracy for all locations is 95% or better and

On time shipment of all orders retail and e-com of 98.5% or better

Shipping

Ensuring all freight is prepared as scheduled per the normal print - ship time frames.

Ensure freight is safely loaded and accurately

Other

Maintain a safe, organized, and secure facility using QA guidelines

Ensure communicating and reporting to 1st shift is transparent and clear

Working closely with engineering team and Sr Ops Mgr. on driving productivity improvement plans / continuous monitoring of work standards and creation of new standards as needed

Maintain cross training record of all personnel in all functions

Work with HR and support team on on-boarding and training of new hires

Follow all CDC SOPs and assist on creation of new ones as necessary

Ensure KPIs are reviewed and action plans are developed put in place

Other projects and tasks as assigned

SUPERVISION RECEIVED

Reports to Director of Operations