Operations Manager

Job Summary: The Operations Manager- Aquatics is responsible for all aquatic operations related functions and ensuring all Safety and Guest First standards are upheld to Six Flags New England and Ellis & Associates standards. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures.

Essential Duties and Responsibilities:

Oversee all operational functions related to the safe and effective operation of Hurricane Harbor

Assist in the management of one or more additional operational departments as assigned

Ensure 100% compliance with all water park standard operating procedures

Ensure proper staffing levels are maintained and assist in specialized recruiting when appropriate

Monitor and ensure compliance with all aspects of the Ellis & Associates program to include lifeguard certification and in-service training

Responsible for the creation and maintenance of the operating budget for the departments

Coordinate all off-season activities to include training, winterization, and pool cleaning functions

Responsible for maintaining compliance with all Six Flags standards and enforcing park policies & procedures

Ensure all Guest and Employee areas are clean and a standard of excellence is maintained

Coordinated the cleanliness and organization of equipment and supply inventories in each area storeroom and monitors equipment quality and quantity

Supervise seasonal team members, including hiring, discipline, rewards/recognition, evaluations and termination decisions

Develop and implement a business plan

Responsible for ensuring completion of team member evaluations and associated merit and promotional opportunities associated with performance review of seasonal staff

Responsible for tracking and operating within labor and expense budgets and prepare monthly forecast

Responsible for interacting with Guests and resolving complaints and addressing concerns

Ensure 100% compliance with all standard operating procedures as they relate to Six Flags standardization and/or Federal or State guidelines

Train, audit, and adhere to all labor laws and guidelines to ensure full compliance with Federal, State, and park regulations & commitment to department, park, and company standards

Other duties as assigned by the Director of Operations

Skills and Qualifications:

Ellis & Associates National Pool and Waterpark Lifeguard Program (NPWLTP) Special Facilities Certification; Ellis & Associates NPWLTP Instructor Certification

Will be required to work nights, weekends, and some holidays

Must be able to demonstrate excellent written and oral communication

Superior front line customer service focus required

Must possess strong leadership, motivational, interpersonal and organizational skills

Strong work ethic with an attention to detail

Occasional travel for training, and assistance at sister properties may be required

Must be 18 years of age or older

Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner

An AFO or CPO certification