Dohrmann Insurance Agency, an Alera Group Company is seeking a
Commercial Lines Operations Supervisor to join their team for a new hybrid role based in their Stockton, CA location.
Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success? If that is what you're looking for, this is your chance to be part of an amazing organization.
The Commercial Lines Operations Supervisor is responsible for overseeing the daily operations of the commercial lines department, ensuring efficient workflow, high-quality service delivery, and compliance with regulatory requirements. This role involves supervising a team, implementing process improvements, and collaborating with various departments to optimize operational efficiency and customer satisfaction
Team Leadership & Supervision: - Manage and supervise a team of commercial lines service representatives and support staff.
- Conduct regular team meetings, performance evaluations, and provide coaching and development.
- Ensure staff are trained on company policies, procedures, and best practices.
Operational Oversight: - Oversee day-to-day operations of the commercial lines department, ensuring timely and accurate processing of policies, endorsements, renewals, and cancellations.
- Develop, implement, and monitor operational policies and procedures to enhance productivity and efficiency.
- Manage workload distribution and adjust resources as needed to meet departmental goals.
Quality Assurance & Compliance: - Ensure all activities comply with industry regulations, company policies, and quality standards.
- Conduct regular audits of processes and documentation to maintain high levels of accuracy and compliance.
- Address and resolve any compliance issues in a timely manner.
Customer Service: - Ensure high levels of customer satisfaction by overseeing the resolution of complex customer inquiries and issues.
- Develop and maintain strong relationships with key clients and stakeholders.
- Monitor and analyze customer feedback to drive service improvements.
Process Improvement: - Identify areas for process improvement and implement changes to enhance operational efficiency.
- Collaborate with IT and other departments to optimize systems and workflows.
- Lead or participate in special projects aimed at improving operational performance.
Reporting & Analysis: - Prepare and analyze operational reports to track performance metrics, identify trends, and support decision-making.
- Provide regular updates to senior management on departmental performance and key initiatives.
Education & Experience: - Bachelor's degree in Business Administration, Insurance, or a related field.
- Minimum of 5 years of experience in commercial lines insurance operations, with at least 2 years in a supervisory or managerial role.
Skills & Competencies: - Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficient in commercial lines insurance systems and software.
- In-depth knowledge of commercial lines insurance products, processes, and regulations.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
Certifications: - Professional designations such as CPCU, ARM, or CIC are preferred.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you're a California resident, please read the
California Consumer Privacy Act prior to applying.