Are you looking for a career opportunity with growth potential at a healthcare organization that is based on excellence and love?
ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.
ChristianaCare Offers
- Full Medical, Dental, Vision, Life Insurance, etc.
- Two retirement planning offerings, including 403(b) with company contributions
- Generous paid time off with annual roll-over and opportunities to cash out
- 12-week paid parental leave
- Incredible Work/Life benefits including annual membership to access to backup care services for dependents through retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more.
About This Position
ChristianaCare is searching for an Operations Coordinator to join the Volunteer Services Team . The Operations Coordinator will be responsible for administrative duties related to Volunteer Services including recruiting, placing, training, and recognizing volunteers. This position will work across hospital departments and the health care continuum to provide ChristianaCare with volunteers who enhance the service of its staff and positively impact the provision of an exceptional experience. In addition, as a member of the Volunteer Services Team, this person is responsible for the administrative duties related to the Patient Family Advisory Councils throughout ChristianaCare.
This is an excellent opportunity for an individual who enjoys a fast-paced/busy schedule, is comfortable utilizing and learning new technology and is looking to grow in their career.
Responsibilities Include:
- Responsible for onboarding all new volunteers includes recruiting, interviewing, placing, and training. Coordinates volunteer orientation, training, interview sessions, and recognition events.
- Responsible for administrative duties related to Patient Family Advisory Councils including coordinating interviews, meeting rooms, ordering food, developing agendas, and creating meeting minutes.
- Review, update, and maintain volunteer assignment descriptions and maintain records of service.
- Provide volunteers with opportunities for skill development and personal growth through training and continuing education programs.
- Support the written policies and procedures for Volunteer Services. Maintain departmental practices in accordance with Joint Commission practices and standards.
- Support the Manager and Director in implementing new programs and activities to meet the needs of ChristianaCare and the community.
- Offer assistance and support to departments to ensure appropriate, successful volunteer support.
- Support the recruitment of volunteers from all segments of the community to contribute effectively to ChristianaCare's programs and to support patients, families, and staff. Maintain the high standards and integrity of the volunteer programs and ensure that recruiting policies and practices are non-discriminatory regarding age, race, sex, and disability.
- Represent ChristianaCare and Volunteer Services in various community activities.
- Participate in professional organizations in volunteer management.
- Demonstrate an understanding and application of the ChristianaCare Values-Excellence and Love.
- Demonstrate effective communication skills.
- Assist in the day-to-day operational management of the Volunteer Services office.
- Assist with the departmental reports which include but are not limited to creating, maintaining, and distributing monthly reports.
- Assist with financial management which includes but is not limited to processing invoices and check requests, travel preparation, and purchasing.
- Performs other related duties as required.
- Performs assigned work safely, adhering to established departmental safety rules and practices; reports to manager, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, volunteers, other employees, patients and visitors.
Minimum Requirements Include
- High School Diploma is required. Associate's or Bachelor's Degree is preferred.
- Knowledge of the field of volunteer management is preferred.
- 2-4 years of administrative and customer service experience is required. Experience in hospitality is strongly preferred.
- Strong computer technology skills are essential for performing this position effectively.