Operations Agent 1

Schedule/Hours: 2pm-11pm MON - FRI (Occasional Saturday)

ESSENTIAL FUNCTIONS:
- Contracting new carriers
- Negotiating freight rates
- Develop collaborative carrier relationships and work with Account Managers to ensure quality service
- Assigning carriers and providing load tenders
- Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers
- Other duties as assigned

SKILLS/COMPETENCIES:
- Must have experience managing high call and email volume
- Excellent verbal and written communication skills
- Detail-oriented with the ability to analyze information skillfully

EXPERIENCE:
- At least 6 months Customer service experience, preferably in the transportation industry

PHYSICAL REQUIREMENTS:
- This position requires standing and walking for extended periods of time
Position requires employee to frequently stoop, kneel, crouch, use hands, reach, bend and lift objects above their head
Employee must be able to regularly lift/move up to 50 pounds and use pallet jacks and forklifts
Position requires regular use of a phone and a PC and reading and writing of various shipping documents.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.