Office Services Associate

Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you'll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela's core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Posting: Office Clerk - 29276

Position Type: Full Time - Regular

Pay: $20.00 - $22.00/hr

Position Summary: We're currently seeking a dedicated and customer-focused Service Representative to join our team. The primary objective of this role is to maintain exceptional service standards, promptly address customer inquiries, and cultivate a consistently high level of customer satisfaction.

Key Responsibilities:
Uphold an unparalleled level of customer care while projecting a friendly and collaborative attitude within a dynamic office environment, leveraging impeccable organizational skills.
Respond to incoming calls and emails related to service and supply requests for copiers, printers, intelligent lockers, and mailing products.
Play a pivotal role in preparing and setting up conference/training rooms for meetings, offering valuable assistance during setup and teardown.
Conduct efficient workstation resets to ensure seamless functionality.
Initiate, process, and oversee inventory, service, and supply orders and returns.
Thoroughly document information in logs and reports with meticulous attention to detail.
Collaborate closely with third-party vendors to follow up and escalate service and supply requests on an ongoing basis.
Engage in regular interactions with Customers, Service Technicians, Managers, and vendors to facilitate streamlined communication.
Exhibit proficiency in managing shared email inboxes to ensure timely responses and resolutions.
Contribute actively to cross-training endeavors and willingly take on assigned tasks as part of a flexible approach.

Qualification:
High school diploma or equivalent (GED).
Minimum of 1 year of customer service experience or similar.
Strong planning, prioritization, and organizational abilities.
Proficiency in common computer applications (e.g., Microsoft Office suite, Google Workspace, etc.).
Experience as a Site Representative and/or a minimum of 1 year of demonstrated proficiency in a related functional area a plus
Hands-on experience with basic maintenance and troubleshooting of office equipment, such as printers and copiers.
Exceptional interpersonal skills, enabling professional and urgent interactions with end-users.
Outstanding verbal and written communication skills, particularly over the telephone.
Adept at both collaborative teamwork and independent work.
Ability to efficiently manage multiple tasks and responsibilities.
Adherence to company attendance policies.
Physical capability to lift objects weighing up to 50 pounds and comfortably stand for extended periods.
Willingness to engage in significant walking as part of the role's requirements.
Willingness to work flexible hours to accommodate client needs and support team coverage.

Preferred:
Office Service experience
Data Entry
Repetitive motion is required: may require twisting/bending/climbing
Email
Microsoft Excel
Multi-tasking
Excellent communication skills
Team player

Pay Disclosure:

"The pay range for this position starts at $20.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal-opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make accessible to any and all users. If you need assistance completing the application process, please contact us at .

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 35 per week

Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift

Education:
High school or equivalent (Preferred)

Experience:
Office management: 1 year (Preferred)
troubleshooting of office equipment: 1 year (Preferred)

Work Location: In person