Office Management/Staff Officer Support

Description Duties include: Coordinate tasking responses associated with The Globe to ensure governance policies, opinions and perspectives of The Globe are fully coordinated and accurately reflected. Participate in tracking feedback daily from The Globe audience to gauge customer experience.
Perform customer service duties to include email response and disposition of The Globe feedback as appropriate.
Resolve product and service discrepancies for online feedback for The Globe.
Develop user stories/features based on The Globe feedback inputs from JIRA and maintain this information in Redmine.
Create and maintain metrics on feedback status. Requirements TS/SCI
7+ years of experience
Bachelor's Degree
Demonstrated experience in a Help Desk/Technical Support team/environment
Demonstrated experience in providing product and service user-based training
Demonstrated experience to manage and adjudicate application feedback.
Demonstrated experience applying data gathering and analytical skills. Desired Skills: Demonstrated experience working with Microsoft SharePoint.
Demonstrated experience working with Redmine and JIRA applications. Founded in 2011, ProCleared LLC is a dedicated Service-Disabled Veteran-Owned Small Business (SDVOSB) serving the Intelligence Community and the Department of Defense. We pride ourselves on swiftly delivering solutions tailored to government needs. Our commitment extends beyond our clients; we foster an empowering work environment and offer a comprehensive benefits package, including 100% employer-paid premiums for health, dental, vision, and life insurance, Paid Time Off, federal holidays, and a competitive 401k match. At ProCleared, we value our people, partners, and purpose.