The Pediatric Therapy Program Manager is responsible for overseeing our pediatric rehabilitation program and providing direct patient care as a part-time clinician. This dual role requires effective communication with patients, staff, referral sources, insurance companies, and local/state entities, with a strong commitment to delivering top-tier customer service and ensuring the best care for our patients.
Benefits: - Excellent medical, dental, vision insurance
- Competitive Pay
- 10 Paid Holidays
- Generous Paid Time Off
- Company Paid Life, Short-term and Long-term disability
- 403(b) plan and company match
Essential Job Duties: - Develop and implement policies, procedures, and initiatives for the pediatric therapy program.
- Provide direct patient care as a licensed therapist on a weekly basis.
- Supervise physical, occupational, and speech therapists.
- Foster effective communication among program and health center staff, management, and internal/external customers to ensure seamless service.
- Deliver professional, friendly, and compassionate service to patients and staff, both in-person and via telephone communication.
- Set expectations for physical/occupational/speech therapy services, including initial evaluations, plans of care, productivity goals, and program success assessment through key performance indicators and data.
- Ensure proper documentation with the electronic health record to streamline the revenue cycle process.
- Collaborate with call center representatives or care coordinator schedulers to ensure accurate scheduling, patient registration, appointment reminders, and recalls.
- Work with referrals to meet patient insurance and documentation requirements for pre-authorizations.
- Act as the lead clinician between pediatric clinical staff, insurance companies, state entities, nurse case managers, and patients.
- Collaborate with clinic administrative staff to maintain therapy equipment and the clinic environment as required.
- Support management as needed to expand the service line.
- Ensure the pediatric therapy clinic complies with local and state requirements, protocols, and best practices.
Required Minimum Qualifications - Education, Experience, Certificates & Licenses: - Master's degree in Speech, Occupational, or Physical Therapy.
- Licensure as a Speech, Occupational, or Physical Therapist in Arizona.
- A minimum of five (5) years of experience as a licensed therapist.
- Cardiopulmonary Resuscitation (CPR) certification.
- Valid Fingerprint Clearance Card.
- A minimum of three (3) years of progressive supervisory experience.
- Experience working with the Arizona DDD program.