Nursing Director of Patient Experience

Job Description Arnot Health is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional patient care, and unequivocal results allow us to provide the best outcomes to our patients and their families. How We Care For You At Arnot Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community. Working as the Nursing Director of Patient Experience, you will manage, coordinate, and direct all patient experience activities in collaboration with unit and regional leadership to improve patient satisfaction scores. You will also supervise all matters pertaining to account patient satisfaction initiatives in order to assure the highest patient and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals, and future business growth plans. This role is based at a hospital in Elmira. The Nursing Director of Patient Experience will provide leadership, coaching, and training in clinical areas throughout the organization to improve the experience of our patients and families. This individual will design, implement, and evaluate programs that facilitate the professional development and continuous learning of all clinical team members while promoting the mission, vision, and values of the organization. Partnering with the Chief Patient Experience Officer, this individual will identify opportunities to improve experience within the clinical setting, will lead initiatives, and support clinical leaders to ensure a consistent approach occurs. This position will play a key role in aligning patient experience and nursing initiatives across the organization on a journey of High Reliability. Reports to the Chief Patient Experience Officer. QUALIFICATIONS: Documented track record of teaching, coaching, training and successful performance improvement initiatives is required. Experience implementing, executing, and accomplishing goals is required. Ability to communicate effectively verbally and in writing. EDUCATION Current NYS RN License Required. Master's degree in nursing is required. Attainment of Certified Patient Experience Professional (CPXP) within three years is required. EXPERIENCE: Five years of inpatient or emergency department nursing experience is required. Two years' experience teaching and training is required. Nursing leadership experience is required. Strong interpersonal, collaboration, and communication skills are required. Experience in performance improvement and/or Lean Management preferred. PHYSICAL DEMANDS: Ability to frequently lift 15-20 pounds. Some reaching and stooping. Required to be on feet much of the time. EXPOSURE CATEGORY: Category II. Tasks that involve no exposure to blood, body fluids, or tissue But employment may require performing unplanned Category I task. Arnot Health is an equal opportunity employer. At Arnot Health, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants in a manner consistent with all applicable federal, state, and local laws, and the New York Fair Chance Act. Associates at Arnot Health are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance Arnot Health maintains a drugfree workplace. Job Type: Full-time Requirements