Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.
AutoCamp is seeking a Front Desk Night Auditor to be responsible for front desk duties during the overnight shift and completing audit procedures on a nightly basis.
AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations - we call it Outdoor Hospitality.
Sound good? We'd love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too.
ESSENTIAL RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:
- Greet and welcome guests by speaking in a warm, friendly and courteous manner.
- Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
- Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp's policies.
- Collect and distributes messages for guests.
- Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Resolve guest complaints and assists with inquiries that relate to Autocamp's services, events, directions, local attractions, etc.
- Assist in solving billing discrepancies.
- Perform cancellations according to procedures.
- Follow through and complete Supervisor's checklist by end of shift.
- Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
- Attend department meetings.
- Perform any other duties as requested by Supervisor.
DESIRED SKILLS AND EXPERIENCE
- Ability and Comfort in Working with Cloud Based Applications
- Preferred: Knowledge of Google Suite products.
- Preferred: Customer service background.
EDUCATIONAL REQUIREMENTS AND PREFERENCES
- No educational requirement.
- Preferred: College degree in hospitality, business administration or similar.
THE RIGHT PERSON WILL .
- Strong Relational Skills
- Thoroughness and an Attention to Detail
- Excellent and Attentive Customer Service
- Must be a MacGyver, and able to find solutions when issues arise.
Compensation details: 20-20 Hourly Wage
PIc2f253fb5-