Job Description: - Responds to Tier 1 and 2 network and software support requests.
- Communicates effectively with teammates and customers of varying levels of technical expertise. - Responds to all break/fix requests associated with network resources. - Designs extensions of and connections to the campus network. - Assists with configuration and deployment of new/replacement network hardware and communications infrastructure. - Maintains up-to-date project and architecture documentation. - Maintains up-to-date inventory and maintenance records. - Monitors network resources for faults and traffic anomalies. - Resolves connection issues between users and resources. - Maintains detailed change history of network changes. - Supports ITS Field Maintenance with communications' implementation and troubleshooting. - Supports team efforts to improve cybersecurity controls and defenses. - Supports team efforts for threat hunting and mitigation. - Manages time and resource constraints.
Skills Required: General Information Technology - Required - 10 Years Cisco Routing and Switching - Required - 5 Years VLAN Management - Required - 5 Years Network Design - Required - 2 Years Subnetting - Required - 5 - Years Routing Protocols (BGP, OSPF, etc) - Required - 4 Years Authentication (Radius, TACACS, etc) - Required - 2 Years Firewall Administration - Required - 5 Years VPN & Remote Access Technologies - Required - 2 Years Network Security - Highly desired - 2 Years DNS/DHCP - Nice to have - 2 Years Network Monitoring - Nice to have - 2 Years Network Cable Management - Nice to have 2 Year FMC/Firepower - Nice to have - 2 Years Solutions Design build - Nice to have - 3 Year Integration Troubleshooting - Must have 2 Years Cybersecurity - Highly desired - 2 Years Software Integration's - Nice to have - 2 years Network Telecom Specialist