Network Engineer

Job Description

We are seeking a highly skilled and experienced Network Engineer to join our growing team in Kokomo, IN.

In your day-to-day you will have the opportunity to participate in all enterprise network aspects, including solutions design, technical support, project management, ticket resolutions, and more. Our goal is to provide excellent customer service and deliver high network availability in a 24x7 environment with on-call rotation.

This role will be working onsite. Due to the nature of the role, it is essential to live within 1 hour driving distance from Kokomo, IN.

Responsibilities:

Perform network lifecycle management.

Design, implement, manage, troubleshoot and support of hundreds of critical network devices (Cisco switches, routers, PAN firewalls, Cisco wireless controller and access points, etc.) in a fast pace environment at a critical manufacturing facility.

Process and assist with system requests/tickets, which include: defining solutions for internal customers, planning, preparation, deployment, implementation, monitoring, documentation.

Responsible to plan and execute multiple projects related to infrastructure expansion, replacement, upgrades (HW/SW), etc.

Proactively monitor network performance, report/escalate as appropriate, and follow up on the issue until resolution meeting internal SLA.

Perform network audits ensuring implementation and configurations meet Samsung standards, plan, and implement corrections.

Provide 2nd and 3rd Level of Support in the resolution of network incidents and/or complex network troubleshooting, providing guidance to less experienced engineers.

Review, provide feedback, and approve other team members' network procedures (Release Plans/MOPs) to validate technical accuracy for network changes, and help answer technical questions in Change Management meetings.

Provide onsite and after-hours support as needed, participating in an on-call rotation.

Execute lab tests to validate solutions, bug fixes, impact analysis, etc.

Work with vendors and ISPs for issue escalation, follow-up, maintenance windows, RMA processing, etc.

Help create, and adhere to standard operating procedures, checklists, and conform to corporate change-control and security policies.

Support the network team with multiple internal tasks (inventory management, HW staging/preparation, peer review, etc.).Create reports per management's request, and on a weekly basis.

Maintain documentation for all network systems (LAN/Data center/ Wireless/firewalls/load balancers, etc.) and conduct knowledge transfer to the team.