WHAT YOU'LL DO
The role of North America Administrative Services Senior Manager (NAMR ASSM) at BCG is an exciting leadership opportunity for those passionate about elevating administrative support and developing management talent across multiple sites to deliver best-in-class administrative support to both our senior consulting team and our clients.
Collaborating closely with North America Administrative Services leadership and the local Business Management Leaders (BMLs), NAMR ASSMs are responsible for the management of a team of Administrative Services Managers (ASMs), and Executive Assistants as needed, across offices in our Southeast and Southwest Systems, including offices in Austin, Atlanta, Houston, Mexico City, Miami, Monterrey, Nashville and Raleigh-Durham. The span of responsibility for this role may expand over time. The responsibilities of this role will include:
- Lead, develop, and coach Administrative Services Managers, ensuring they are equipped to foster the growth and development of Executive Assistants and engage effectively with senior stakeholders.
- Actively contribute to the professional development of your team by communicating clear performance standards, providing continuous feedback, and facilitating opportunities for growth.
- Coordinate the efforts of Administrative Services Managers (ASMs) across multiple sites within your geographic system, ensuring consistent application of BCG's standards and practices while adapting to local nuances.
- Oversee team operations across multiple sites to maximize effectiveness and efficiency, including support assignments, issue resolution, schedule coordination, timesheet management, and task prioritization.
- Monitor and evaluate the performance of administrative teams you oversee, providing guidance and support to ASMs for professional development and operational improvements.
- Provide support for escalated issues from ASMs and offer solutions to complex challenges, ensuring a prompt and effective resolution while minimizing impact on services.
- Provide backup line management support for fellow ASSMs or ASMs as needed.
- Support the implementation of strategic initiatives driven by the ASD, focusing on enhancing the operational framework and service delivery within your region.
- Maintain effective communication with local office leaders and other key stakeholders to ensure that administrative services meet or exceed expectations and support business needs.
- Assist in driving change management initiatives within the region, ensuring that administrative teams are informed, engaged, and motivated during transitions.
- Collaborate with ASMs to identify and implement best practices that enhance efficiency and service quality. Conduct periodic reviews to ensure adherence to high standards.
- Coach and mentor EAs as requested.
- Manage capacity and utilization of the offices to ensure ratio compliance and to inform location strategies.
- Communicate with key consulting team members to establish relationships, act as escalation point for service recovery as needed.
- Provide strategic recommendations on operational topics based on key learnings from within the System.
YOU'RE GOOD AT
- Team Leadership and Development: You have a proven track record of leading administrative teams and managers towards achieving excellence. Your leadership style is inclusive and motivating, fostering a high-performing work environment where feedback is actively encouraged, and professional growth is supported. You excel in developing managerial talent within your teams, guiding Administrative Services Managers in their roles of mentoring and coaching administrative professionals.
- Administrative Services Excellence: You are passionate about delivering best-in-class support services across multiple locations and consistently seek ways to enhance service quality while considering local nuances of each of the teams within your charge. You possess a deep understanding of customer needs and how our Administrative Services offering contributes to broader organizational objectives. Your ability to drive consistency and excellence in service delivery across diverse teams showcases your comprehensive approach to administrative management.
- Stakeholder Management and Collaboration: With exceptional interpersonal skills, you excel developing and maintaining strategic relationships with a broad spectrum of stakeholders across multiple locations. Your role as a senior liaison involves partnering effectively with senior consulting staff, Business Management Leaders in multiple offices, and regional Administrative Services leadership to align administrative services with the organization's broader goals. You are adept at navigating complex, escalated issues with composure, ensuring that solutions support strategic objectives while maintaining strong stakeholder relationships.
- Adaptability and ability to work under pressure: Your adaptability is key in in managing the complexities of a dynamic and geographically dispersed environment. You are adept at leading your team during critical incidents and ensuring operational continuity with minimal interruptions, maintaining a calm and collected demeanor while effectively prioritizing and resolving issues.
- Exceptional communication skills: You are a strategic communicator who can influence and motivate staff across a spectrum of experience and seniority, ensuring clarity, engagement, and alignment within your team and those they support. Your ability to convey important information and strategic objectives ensures that everyone from frontline staff to senior leadership is aligned and engaged.
- Problem solving & decision making: You have a proven ability to identify key issues quickly and develop effective solutions that address both immediate and long-term needs. Your sound judgment and strong critical thinking are essential as you navigate complex challenges, often resolving them independently. When facing particularly intricate problems, you effectively determine when to seek input or escalate matters, ensuring decisions are well-informed and aligned with broader organizational strategies.
- Leadership by example: You perform your role with the utmost integrity, earning trust and safeguarding BCG's interests. You treat everyone with respect, demonstrating a growth mindset by proactively seeking feedback and opportunities for self-improvement. Your approach embodies perseverance and creates an inclusive working environment that values diverse perspectives.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
- Bachelor's degree (preferred)
- 7+ years of experience in a professional setting (preferred)
- 2+ years of experience managing managers in a fast-paced environment (preferred)
- Experience managing teams of varying tenures and abilities
- Familiarity with working in a matrixed organization
- Well-versed in MS Office, specifically PowerPoint
YOU'LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
ADDITIONAL INFORMATION
Hybrid work policy: All North America Business Services Team employees are expected to work from a BCG office at least three days per week. Schedules are discretionary and may vary weekly depending on the needs of the business, personal constraints, local or functional anchor days, and other relevant factors.
Compensation Information: Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecks.
All of our plans provide best in class coverage:
- Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
- Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
- Dental coverage, including up to $5,000 (USD) in orthodontia benefits
- Vision insurance with coverage for both glasses and contact lenses annually
- Reimbursement for gym memberships and other fitness activities
- Fully vested retirement contributions made annually, whether you contribute or not
- Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years
- Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement