Multimedia Service Coordinator

Position Information

Under general direction of the Manager of Multimedia & Classroom Technologies group, the Multimedia Service Coordinator assists with digital presentation technology and network-based multimedia equipment in support of instruction and special events. This position provides direct support to faculty, staff, and students with presentation technology, networked computers, presentation applications and internet access on UCR campus spaces. The incumbent supports department and university digital multimedia projects consisting of webcasting, video encoding, automated capture and publish of classroom content, and videoconference and web conference support. The Coordinator manages the work order and ticket system and coordinates and supervises student assistants in support of daily operations. The Multimedia Service Coordinator is part of a team that provides Audio/Visual (A/V) services and support to the entire campus and reports directly to the Operations Supervisor. Serves as point of contact for all A/V service requests such as conferences and events that require A/V on campus. Works in conjunction with Multimedia Classroom Technicians in maintaining special event A/V equipment and providing location support, and student employee supervision for high profile events. Provides instructional support in all general assignment classroom spaces and service delivery for both academic and non-academic events in all campus spaces.

This position is classified as on-site.

The full salary range for the Multimedia Service Coordinator is $30.80 to $54.74 per hour. However, the pay scale for this position is up to $30.97 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a university employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Education

Education Requirements

• Bachelor's degree in related area and/or equivalent experience/training. (Required)

License Requirements

• Must posses or obtain a Valid CA Driver's License in accordance with the California Department of Motor Vehicles in order to drive either University-owned vehicle or personal vehicle to various sites on UCR's general campus as well as off campus sites (e.g. Palm Desert Campus). (Required)

Experience Requirements

• Minimum 4 - 7 years of related experience (Required)
• Experience supporting multimedia control systems, including Extron, and Zoom products. (Preferred)
• Experience mentoring and training part-time staff. (Preferred)

Minimum Requirements

Knowledge of intellectual property (IP) restrictions and skill to ensure that media meets IP requirements. Thorough understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex multimedia systems. Thorough understanding of internet-based media distribution solutions. Advanced skill in supporting PC & Mac platforms, including general office tools such as Excel and Word. Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs. Knowledge of computer, media, and networking technology. Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Able to learn effectively and meet deadlines. Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technological solutions. Skills to determine priorities based on knowledge of work area. Self-motivated and can work independently and as part of a team. Demonstrates problem solving skills.

Preferred Qualifications

Experience with training, supervising, and evaluating part-time staff.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  


• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  


• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  


• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  


• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  


• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
  

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview