Position: Mitel Voice Engineer
A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent Mitel Voice Engineer to join their growing team. Here are a few reasons why you should apply:
- Opportunity to work Partially Remote.
- Continuous investment in peer-to-peer mentoring, training, and certifications for employees.
- Collaborative, team-oriented environment everyone works together to achieve the goals of the organization.
- Great opportunity to expand on current IT knowledge and gain experience with a wide variety of hardware, software and technology.
JOB DESCRIPTION:
In this role, you'll be leading installation, configuration, monitoring and support for telecommunication and VoIP solutions. This will involve maintaining and supporting Mitel and UCaaS solutions for customers. You'll be working with customers to gather requirements, and leading project implementations from design through implementation. You will also assist with process improvement, documentation and ensuring projects are run successfully.
Preferred Experience for the Service Desk Specialist:
- 5+ years of experience working with VoIP and telecommunications solutions,
- Strong experience with Mitel, Mitel MiVoice Connect, Mitel MiVoice Business or other cloud VoIP solutions.
- Strong networking knowledge with WAN, LAN, WLAN, capacity planning, security principles, and network management.
- Experience with Voice, TDM, VoIP, Audio Codec, G.711, G.722, QoS/CoS, IP/PBX, SIP, MOS.
- Strong customer service and communication skills.
- Well-versed with troubleshooting hardware.
Bonus Experience for the Service Desk Specialist:
- Certifications in Mitel MiVoice Business, Mitel MiVoice Connect, RingCentral, Zoom, Cisco, ShoreTel, etc.
- Experience with Cloud VoIP Solutions such as RingCentral, Dialpad, Zoom, UCaaS.
Location:
- Grand Rapids, MI area (partially remote)
Job Type:
Benefits:
- Medical/Dental/Vision Insurance, Retirement Plan w/ 3% match, PTO, Growth Opportunities, Paid Training, etc.