Mission IT Operator with Security Clearance

Mission IT Operator Location: Springfield, VA Position Responsibilities:

• Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures.

• Ensure appropriate function of hardware, software, or system functional specifications.
• Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity.

• Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.

• Supports new infrastructure projects.
• Maintains all configuration documentation for assigned infrastructure.

• Master the steps required to effectively manage and prioritize incidents. What You'll Get to Do:

• Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied.

• Monitor, recognize, evaluate, and correlate system and network problems.

• Responsible for maintaining a privileged user level of access, across numerous high priority systems.

• Interface daily with government and partner country senior leadership, system operators and engineers at site and across the enterprise.

• Interpret system documentation and record problems in appropriate reporting tools.

• Support after action activities, by collecting data which describes the environment at the time of the failure.

• Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.

• Restart system services as needed.

• Restart system hardware as needed.

• Escalate problems to Tier 2 level as required, notifies mission director if priority or severity necessitates.

• Coordinate with any required resources across the enterprise to resolve operational issues.

• Work with other 24x7 ground segments across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response. You'll Bring These Qualifications:

• Active TS/SCI with Poly required.

• Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification.

• AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years related experience in lieu of education requirement.

• Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response.

• Must be able to work a non-standard work week, weekends, and holidays; 12-hour shiftwork expected in support of 24x7 operations. These Qualifications Would be Nice to Have:

• System administration experience to include UNIX, Linux, and Windows platforms.

• Experience with virtualization technologies and software such as VMware

• Knowledge and understanding of Enterprise Management Systems to include HP OpenView, and CA based Concord.