Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories. Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals.
This is an exciting time for Credit Acceptance, as we transform the way that we work to drive big innovation in the auto financing industry. As a Product Owner, you will be an integral member driving this transformation. You will work on complex initiatives at the intersection of finance and technology, developing products that change peoples' lives.
The Product Owner role is a highly collaborative leader and expert in their domain, working closely with cross-functional teams to determine which customer needs should be addressed and shape how we address them. You will gather requirements from customers and business stakeholders, and partner closely with Engineering teams to translate them to technical requirements that enable development of new products and features. It is your responsibility to ensure the products that we build solve for the most important customer needs in the most effective way.
Outcomes and Activities:
- This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
- Act as the "voice of the customer" on the development team by representing and reinforcing the customer's perspective and needs throughout product development cycles.
- Leverage feedback and research to understand our customers' needs to ensure we remain focused on work that increases the value and usability of our products.
- Collaborate with product leaders, stakeholders, and PMO/Technical leaders to prioritize and maintain the product roadmap based on changing requirements and value delivery.
- Partner with a cross-functional team of product managers, analysts, architects, engineers, testers, and others to maintain the product backlog and execute against the product roadmap.
- Craft features and develop user stories in partnership with product managers, engineers, QA, and others.
- Monitor and evaluate product progress at each state of the process. This includes user acceptance testing and ensuring quality standards are met.
- Liaising with the product team and end users or stakeholders to deliver updates - release notes, product news, and product demos.
- Develop and maintain effective working relationships with subject matter experts, analysts, and technology teams across Credit Acceptance in order to support our products.
Competencies: How you will be successful in this role
- Customer-Centric: Fully understands and embraces the customer perspective and stays focused on desired outcomes to achieve product-market fit. Displays empathy and approaches problems from a customer's mindset before considering technical solutions. Deeply experienced in human centered design, design thinking and jobs to be done. Clearly defines customer benefits to accelerate decision making, understands how changes to the customer experience impacts backend processes and technologies and develops clear roadmaps that create pathways to action.
- Business-Focused: Integrates business analytics and operational excellence in every aspect of design and development. Analyzes data through the lens of the customer and needs of the business and understands inputs, outputs and root causes. Utilizes a hypothesis-based experimentation mindset, iterates and tests hypotheses regularly and champions high impact outcomes.
- Technology-Driven: Leverages the best modern technologies to imagine, build and deliver revolutionary results. Collaborates effectively with technical and design teams to deliver amazing products to market efficiently with quality. Deeply understands end-to-end platforms and how changes impact the enterprise, applications and the overall technical ecosystem.
- Transformational Leader: Communicates, partners and influences across teams to deliver winning product experiences and outcomes. Serves as the visionary to set vision and direction across teams. Creates deep partnerships and trust through transparency and inspires partners to collaborate and win together. Embraces change and guides others in managing the impact of change.
Requirements:
- 4+ years of experience in a Product Owner, Technical Product Manager, Business Analyst, or similar role. (Mid Level)
- 5+ years of experience in a Product Owner, Technical Product Manager, Business Analyst, or similar role. (Senior)
- 4+ years of experience in a related product/industry. (Mid Level)
- 8+ years of experience in a related product/industry. (Senior)
- Experience working closely with engineering teams to deliver innovative digital products.
- In-depth knowledge of scrum and agile software development methodology.
- Proven ability to scope and author comprehensive business and technical product requirements.
- Strong analytic skills and instinct for success measurement/monitoring of delivered products.
- Ability to prioritize effectively.
- Understanding of design quality standards and user-centered design principles.
- Deeply curious, open-minded, and creative thinker who loves to explore new areas and determine opportunities and recommend solutions.
- Strong ability to communicate clear and consistent direction to team members, and to lead, motivate, and supervise project and/or working teams.
- Excellent interpersonal and organizational skills.
Preferred:
- Bachelor's degree in business, engineering, or an analytical field.
- Experience and understanding of consumer auto financing (or similar credit/lending business).
- Experience developing fintech products.
Targeted Compensation: $126,000 - $192,000 base salary + an annual bonus plan.
This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b/ H-4 or F-1 OPT visa holders.
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Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice.
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application.
P.S.
We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk.
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.