Medical Support Assistance

Summary The Medical Support Assistant (MSA) serves at the Birmingham, AL Health Care System. THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA), which closes on 9/30/24. The initial cut-off date for referral of eligible applications will be on or about 10/18/23 with subsequent reviews every two weeks as additional vacancies occur or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information. Learn more about this agency Help Overview Accepting applications Open & closing dates 01/05/2024 to 09/30/2024 Salary $32,723 - $58,786 per year Pay scale & grade GS 3 - 5 Help Locations Many vacancies in the following locations: Bessemer, AL Birmingham, AL Childersburg, AL Florence, AL Show more locations (5) Guntersville, AL Huntsville, AL Jasper, AL Oxford, AL Rainbow City, AL Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent - Work schedule Full-time - Service Excepted Promotion potential 5 Job family (Series) 0679 Medical Support Assistance Supervisory status No Security clearance Other Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/Fitness Announcement number CBTB 23-DB Control number Help This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency VETERANS PREFERENCE IS WAIVED FOR THIS OCCUPATIONAL SERIES IAW Office of the Chief Human Capital Officer (OCHCO) BULLETIN "FY242 Staffing Shortage Determinations" dated: 10/3/2024. Areas of Consideration are as follows: 1. Current permanent VA employees of the Ralph H. Johnson VA Healthcare System and its outlying Clinics. 2. Current permanent VA employees of other facilities. 3. Current permanent Federal employees of other agencies. 4. Public/ US Citizens. Videos Help Duties This vacancy announcement establishes an "Open Continuous Announcement" for eligible applicants to be considered for this position. Select all locations you are willing to consider as this announcement will be used to fill vacancies in the listed locations as they come available. The first list of eligible applicants will be referred to the Selection Official 10/18/23. Applications received after this date, will be referred as additional staffing needs arise, throughout the life of the announcement. All qualified applications received by the cut-off date and/or when the hiring manager requests for candidates will be notified at that time. Those candidates that meet eligibility will be forwarded to the selecting official for a review. A selection may be made at any time during the opening of the announcement. We utilize Open Continuous announcements to accept applications in anticipation of vacancies. Extended announcements provide us a readily available source of applicants when vacancies do occur and are approved. If a vacancy does not occur for the location and grade for which you are qualified and apply, no further notification concerning the announcement will be provided. All application packages remain eligible for consideration for 90 days after submission to the announcement. To remain eligible for consideration beyond 90 days, a new application submission is required to indicate your continued interest. Major duties include but are not limited to: Scheduling, canceling, re-scheduling patient's appointments and/or consults Entering no-show information Monitoring the Electronic Wait List Preparing for clinic visits Ensuring encounter forms are completed Monitoring both inpatient and outpatient appointments for areas of responsibility Verifying and updating demographics and insurance information Processing of all emergency and non-emergency transfers to other VA facilities or private hospitals Performing basic eligibility, co-pays and preauthorization requirements for specific coverage Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills Other duties as assigned in support of Covid-19 operations for example entrance screening duties The Medical Support Assistant can serve in one of the many areas listed below: Business Office Community Based Clinics Health Administration Mental Health Nursing Acute Care Occupational Medicine Primary Care Work Schedule: A variety of work schedules are available; work schedule will be determined upon selection and Will vary, depending on position location. Shift changes will be considered based on patient and facility needs. NOTE: May be expected to work rotating weekends and holidays. Rotating and Irregular shifts which may include days, evenings, nights, weekends and holidays. A variety of tours are available and will be discussed during the interview process. Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Notifications: This position is in the Excepted Service Due to a critical staffing shortage, 38 U.S.C. 7412 waives the requirement to apply Veterans' preference for this job announcement. Veterans' preference does not apply for internal or other current permanent Federal agency employees. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held This position is a Bargaining Unit position. This position is covered by locality-based comparability pay. Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment. VA Offers a comprehensive total rewards package: 2023 Total Reward$ of a MSA VA Career Flyer.pdf TOTAL REWARD$ OF A VA CAREER: Total Rewards Help Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. Six months experience of clerical, office, customer service , or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. GRADE REQUIREMENTS. Creditable Experience: Must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting . Grade Determinations: In addition to the Basic Requirements listed above, the following education and experience criteria must be met when determining the grade of candidates: Medical Support Assistant, GS-3 (a) Experience or Education. None beyond the basic requirements. (b) Assignment. This is an entry level MSA position. It is expected that MSAs at this level receive guidance from more experienced staff members and require frequent and direct supervision. At this level, MSAs apply general rules and policies relating to clinic functions, staff, and automated data processing methods in support of treatment to patients. They utilize a variety of patient data systems in scheduling patients for treatment and annotates patient records. They make and cancel appointments, review patient records for necessary information, and review patient demographics and insurance verification. (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate ALL of the KSAs below: i. Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments. ii. Ability to utilize computer systems to enter administrative data in patient systems. iii. Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care. Medical Support Assistant, GS-4 (a) Experience. One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (b) Education. Two years of education above high school. (c) Assignment. This is a developmental level MSA position. It is expected that MSAs at this level receive minor and less frequent guidance from higher experienced staff members for more difficult tasks. Assignments at this level include . click apply for full job details