Medical Records Clerk

Become a part of our caring community and help us put health first The Medical Records Clerk assembles and maintains patients' health information in medical records and charts. The Medical Records Clerk performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. The Medical Records Clerk ensures all forms are properly identified, completed, and signed. Enters all necessary information into the system. Communicates with physicians and staff to clarify diagnoses or get additional information. May also assign a code to each diagnosis and procedure. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Job Functions Answers telephone calls regarding medical record questions in a friendly and knowledgeable manner. Processes and obtains accurate requested information ensuring proper release or request of medical records according to Federal/State/HIPAA guidelines. Updates computer system, keeping records accurate, to reflect any changes when releasing patient information. Obtains records from specialist office. Files all medical reports including lab, correspondence, newborn records, on call dictation, etc., in proper order following office guidelines. Files charts gathered from doctor's office, pods, and counters Responsible for scanning and attaching to the appropriate binder per EMR protocols. Use your skills to make an impact Required Qualification Minimum 1-year experience working in medical records Experience with Electronic Medical Records, specifically ECW (eClinicalWorks) Excellent customer service Computer skills, scanning, experience requesting medical records from the hospital or specialist office Must be well organized, ability to multi-task and detail oriented Preferred Qualifications Bilingual English/Spanish Additional Information Alert Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from with instructions on how to add the information into your official application on Humana's secure website. Modern Hire As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Scheduled Weekly Hours 40 About us About Conviva: Conviva Care Centers provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being. About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.