Position Summary:
We are looking for a Medical Receptionist to join our team.
Responsible for providing a positive first impression of the practice to the patient by promptly answering and efficiently handling each call. Information resource for staff regarding patient status (late/cancelled/no-show/problematic). Performs a wide variety of administrative functions to support the entire office.
Qualifications:
- Must have 1+ years medical reception/front office experience.
- Must have experience in Microsoft Office.
- Must acquire a thorough working knowledge of JUVA.
- Must be extremely organized. Must acquire knowledge of the policies and procedures of JUVA Skin & Laser Center.
- Be able to communicate in English, both written and orally. Be a mature, pleasant adult, possessing exceptional communication skills.
- Education: High School Diploma or GED
Responsibilities:
- Possess a calm, reassuring, competent demeanor and the ability to be sensitive to patient needs and attitude.
- Be capable of multi-tasking.
- Be a mature, pleasant adult, conservative and tasteful in appearance, able to relate to the patient base.
- Be capable of masking emotions and frustration when dealing with difficult situations and/or patients.
- Be knowledgeable about services and products available at our facility.
- Warmly and professionally greet patients and visitors. Notify personnel of arrival of patients.
- Offer refreshments and amenities of atrium to assure positive experience.
- Facilitate communication among office personnel concerned with each patient. Instruct patient on use of waiting room telephone and availability of educational videos.
- Overall responsibility for cleanliness, neat and professional appearance, and availability of supplies in waiting room, check in/check out areas, and patient restroom. This includes neatness of magazines, availability of suitable brochures, adequate supply of business cards, attractive appearance of plants/fresh flowers, and generously-filled sample basket(s).
- Answer all calls to the reception desk.
- Accurately communicate information to patients and to staff in a concise manner.
- Assist staff and visitors in placing outgoing calls, as appropriate and necessary. Screen calls in order to direct caller to appropriate staff.
- Determine urgency of a patient's call and handle in accordance with office policy.
- Be capable of answering general questions regarding the practice, physicians, procedures, insurance and cost in accordance with office policy.
- Possess an understanding of the role of each staff members including titles, job responsibilities, titles, and duties to facilitate proper routing of each call.
- Perform clerical functions as directed by supervisor.
- Maintain current knowledge of activities, policies and procedures, and outreach/promotional activities (newspaper advertising, seminars, luncheons).
- Participate in staff meetings; attend relevant educational activities at the request of supervisor.
- Assist with medical records, as needed and as time permits, with chart preparation, filing, and typing of chart labels.
- Check in patients.
- Check accuracy of patient registration on existing patients and register new patients.
- Prepare new patient charts as necessary.
- Keep waiting room neat and attractively organized, assuring that coffee/tea/water service is tidy and that videos are well-displayed.
- Check restrooms twice a day.
About Skin and Aesthetics
Skin and Aesthetic Centers is a comprehensive management care organization. Through collaborative partnerships with select Dermatology, Plastic Surgery, and Vein physician groups, we leverage economies of scale, shared resources, and tenured business leadership to drive exponential value.
Our affiliated practices operate in some of the top markets in the country, including: NYC, Chicago, Minneapolis, multiple markets in NJ and PA, with our footprint rapidly growing.
Become part of an innovative, growing team dedicated to elevating healthcare.
Benefits of Joining Skin & Aesthetic Centers
Generous compensation and 18 days of paid PTO.
Comprehensive medical plan offerings with S&A contributing 80% towards premiums
Employer monthly contribution to HSA (for those selecting that plan option)
Extensive ancillary benefits: dental, vision, voluntary life insurance, hospital indemnity, critical illness, EAP, legal assistance, and more.
Company-paid life insurance, short- and long-term disability
Company 401k match
Compensation details: 18-22 Yearly Salary
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