CornerStone Staffing is hiring for 2 Healthcare Customer Support Reps in Cary, NC
Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc.
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Location: Cary, North Carolina 100% On-Site
Pay: $20.40/HR
Schedule: Monday - Friday 11:30am-8pm EST
Training schedule is anywhere between 9AM - 7PM EST; after training you will be given a work schedule
Essential Duties and Responsibilities
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Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information
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Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
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Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction
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Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
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Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request
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Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
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Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety
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Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Qualifications/Requirements
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High School Diploma or GED with minimum of Associate degree preferred
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1 year Call Center/Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus
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Strong professional and empathetic verbal and written communication skills
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Experience working with management information systems to effectively address customer needs
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Proficiency in Microsoft applications
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Excellent verbal and written communications
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Professional telephone manner
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Strong attention to detail
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Customer service experience in a Call Center role - no retail
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Medical office experience / knowledge of medical terminology preferred
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Must be willing to take a typing and customer service test
To Apply for this Job:
Click the Apply Online button at the top of this page, then:
If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.
If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the office location closest to you.