Medical Assistant I

REQUIREDEDUCATION/EXPERIENCE:

o High school or equivalent.

o Registered Medical Assistant

o or graduate of an approved Medical Assistant program.

o CPR Certification required.

To provide technical, supportive, age specific and developmentally appropriate patient care functions for assigned clinical area.

The Medical Assistant may function as a member of a Patient Centered Medical Home clinical team or may function in a role that includes routine administrative and clinical tasks. The Certified Medical Assistant is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care.

MAJOR DUTIES/CRITICAL TASKS:

• Able to effectively identify problems and determine solutions.
• Understand clinic flow to maximize clinic usage to meet patient needs.
• Assists with patient flow within assigned outpatient clinic setting.
• Responds in a timely manner to call-lights.
• Provides comfort measures to patient/family.
• Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.
• Obtains vital signs. Appropriately documents chief complaint and reason for visit.
• Uses aseptic techniques and infection control measures in the performance of duties.
• Accurately collects excretory specimens, such as urine and feces.
• Obtains blood samples by venipuncture.
• Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult.
• Measures and records intake and output as ordered.
• Prepares and assists patients undergoing treatments, examinations, and procedures.
• Recognizes patient care priorities, treatment plan, objectives, and potential crisis
• Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned.
• Recognizes and communicates patient needs and unusual occurrences with patients/families.
• The MA will refill patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with the policy C51, Prescription Refill Management for Ambulatory Care Services.
• Safely and properly administers medications as assigned.
• Accurately documents/communicates interventions and measurements.
• Communicates relevant information to appropriate health care provider.
• Under supervision, completes accurate, concise, and legible documentation on patient clinic record.
• Assist with medication reconciliation as required.
• Assists in the maintenance of equipment, supplies, and the environment.
• Assists in maintaining a clean and safe environment.
• Checks equipment/supplies for expiration dates, electrical safety tags, intactness, and usability.
• Cleans equipment and returns to its proper place.
• Reports equipment and supplies needing replaced or repaired.
• Stocks rooms, carts, cabinets, etc. as assigned/requested.
• Respects and supports patient rights.
• Serves as patient/family advocate.
• Practices principles of patient and employee confidentiality.
• Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate.
• Practices positive customer peer relations.
• Consistently communicates in a professional and courteous manner.
• Reports and seeks assistance in dealing with guest complaints/concerns.
• Establishes and maintains a positive rapport with patient/family and co-workers.
• Consistently responds to customer requests/needs in an appropriate manner.
• Participates in and supports continuous quality improvement activities at the clinic/departmental level, as appropriate.
• Demonstrates acceptable productivity and practices cost containment.
• Prioritizes and completes all work in an effective and efficient manner.
• Demonstrates initiative, resourcefulness, and flexibility.
• Effectively and efficiently uses time, equipment, and supplies.
• Functions as an interdependent and supportive team member.
• Provides support and assistance, as appropriate.
• With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations.
• Participates in clinic meetings/activities and supports the clinical, departmental, and organizational philosophy and goals.
• Accepts responsibility for own growth/development.
• Participates in in-services and ongoing education programs.
• Remains current on all in-service/education/credentials/certification requirements for position, as appropriate.
• Exchanges constructive feedback with peers and others.
• Conducts self-evaluation and participates in developmental goal setting.
• Patient Centered Medical Home Medical Assistant
• All Medical Assistant Essential Job Functions, and
• Contributes to the partnership among clinical practitioners, patients and families ensuring decisions respect patients' wants, needs and preferences,
• Contributes to provide education and support to patients to enable patients to make decisions and participate in their own care,
• Contributes as a member of a clinical team accountable for a patient's physical and mental health care needs including prevention, wellness, acute care and chronic care
• Participates in coordinated care across all elements of the broader health care system, including specialty care, hospitals, home health care and community services,
• Contributes to offering patients the ability to access services with shorter waiting times, "after hours" care, 24/7 electronic or telephone access and communication through health IT,
• Contributes to a care team of clinicians and staff to ensure that patients and families make informed decisions about their health.
• Administrative and Clinical Duty Medical Assistant
• All Medical Assistant Essential Job functions, and
• Answers patient calls with accuracy and properly document patient needs,
• Appointment scheduling, including financial counseling for day surgery, reminder calls, patient financial responsibility and future appointments,
• Arrives patients including preparation of paperwork/charts, collection and receipting of copays, tokens distributed and authorized deferments
• Registration including eligibility, demographics and Medicare and third party coverage, communicates any obstacle to access or authorization to patient, referral source, UTMB Physician and clinical staff appropriately,
• Dispositions patient within designated timeline.
• Specialty/other
• All Medical Assistant Essential Job Functions, and
• Proficient in multiple specialty procedures and
• Successful completion of all Patient Services Specialist training including refresh training
• Performs related duties assigned

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Compensation