Medicaid Benefit Specialist I

The DuPage County Health Department is seeking a full-time Medicaid Benefit Specialist I. In this role, you will be responsible for assisting clients in obtaining insurance or other Public Health benefits including filing complex applications for insurance and helping clients navigate public benefits and health insurance.

This is a full-time position working Monday through Friday from 8:00 AM until 4:30 PM at our Central Public Health Department located in Wheaton, IL. We are seeking a bi-lingual, in Spanish, candidate that is passionate about helping the residents of DuPage County.

This Full-Time position offers a full, DuPage County, benefit package which includes 12 paid holidays, 2 weeks of paid vacation per year and paid sick time and personal time off. This is also a pension eligible position and offers eligibility for the Federal Student Loan Forgiveness Program as well as tuition reimbursement. To see a full list of our benefits click on the benefits tab.
•  Assists clients with access to and navigation of public benefits, health insurance, and other supportive programs.
•  Completes and files basic applications for health care coverage or other financial support for health-supporting program access, such as for Medicaid, local access to care programs, food assistance programs, and hospital financial assistance.
•  Follows individual client application status through to resolution and communicates outcomes.
•  Collects sensitive information from clients and conducts client income assessments during face-to-face visits.
•  Applies agency financial policies to individual client circumstances, including eligibility for reduced fees.
•  Assists clients and direct service staff with understanding the Medicaid program and process for obtaining and maintaining benefits.
•  Provides basic, culturally competent, education on common health insurance topics, including explanation of co-pays, coinsurance, premiums, deductibles, and payment options and minimum payments.
•  Conducts telephone outreach to clients to discuss coverage options and schedules follow-up.
•  Refers clients to community-based resources or other Health Department services as necessary.
•  Demonstrates the ability to work within multiple electronic systems in order to respond to client needs.
•  Performs concurrent documentation as necessary and adheres to established productivity expectations.
•  Maintains confidentiality of privileged information and adheres to patient privacy laws and demonstrates sensitivity and understanding of other ethnic groups and cultures.
•  Participates in emergency response activities as assigned. Completion of some college coursework and three years of customer service within a health care setting which included experience with health insurance and/or healthcare billing and patient access or patient accounts. Bilingual in English/Spanish required. The ability to become a Certified Application Counselor with the Illinois Department of Insurance is required.
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