Manufacturing Customer Service Manager

The individual in this position manages all aspects of the after-sales and field service support functions. Responsible for providing customer support for spare parts, repairs, field service, and product assistance regarding installation, maintenance, troubleshooting and diagnostics. Deals with customers and departments in the company. Personnel in this position follow general guidelines and are expected to establish and administer procedures necessary to perform the tasks required to achieve Company goals of improved product quality, market position, and customer satisfaction.

RESPONSIBILITIES:

Maintain and manage the system(s) and personnel necessary to quote and fill customer spare parts and service orders.
Effect repairs on compressors. Determine if repairs are warranty or customer responsibility.
Billable repairs quoted at specified gross margins.
Establish schedules and standards for repair and service.
Maintain required spare part inventory by issuing timely requisitions.

QUALIFICATIONS: This position requires a degree in engineering or business administration with product knowledge gained through at least 5 years of experience. The absence of a degree will require a minimum of 10 years experience and a demonstrated capability.