Manager Technical Support

Job Description

We are seeking a highly skilled and motivated Technical Support Manager capable of managing 12+ technical local and remote team members in an engineering environment. The ideal candidate will have a strong background in engineering, coupled with extensive experience in providing technical support and managing teams. The ideal candidate will have experience leading and managing multiple projects in a fast-paced environment to include, but not limited to, quality issue resolution, reactive troubleshooting, development of proactive solutions, and service readiness. The Technical Support Manager will play a crucial role in ensuring the efficient resolution of technical issues, driving continuous improvement initiatives, and fostering a culture of excellence within the support team. The chosen candidate will have the ability to lead and positively influence serviceability and technology change during new product development.

This position resides in Troy, OH