Job Description What will I be doing? As a
Sales Manager TO Diamond Dinners, you will be driving company success through performing the following tasks to the highest standards:
- Manages, trains and develops all new hires. Develops/coaches individual Sales Executives, in an on-going process, to ensure SE's commitment and understanding of the sales process to generate maximum sales and profit.
- Responsible for releasing all new hires to the floor once they have passed testing and the last ride review is approved by said manager and team.
- Develop, create and update schedules for workshops, new hire classes, exams, manuals and other various training materials. Ensure Hilton changes are being implemented consistently
- Responsible for follow up coaching after initial training for 30-60 days, by counseling, communicating job expectations and enforcing new hire policies and procedures.
- Work hand in hand with Senior Director and Director of Sales to create an effective curriculum. Assist in developing creative tools for selling HGVClub and The Hilton Club points.
- Prepare and complete action plans/goals and enforce customer-service standards. Responsible for resolving representative problems within the first 30-60 days.
- Responsible for doing ride a long's and ride reports, and providing feedback to Sales Executives and DOS
- Hold trainings with the new hires and TO's to help TO's better understand their new rep's strengths as well as weaknesses.
- Hold a 30-60 day trench training for all new hires, dissecting the process and taking an in-depth look at the psychology behind the sale.
- Create new hire evaluations to get feedback on training and TO's to constantly improve the process and hold each department accountable for their actions or lack thereof.
Qualifications What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma/GED
- 3 years HGV sales experience.
- Ability to work flexible schedule.
- Professional and Positive appearance and attitude.
- Master a thorough understanding of HGV's different departments for proper customer assistance.
- Proficient at Microsoft Excel
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Bachelor's Degree
- Previous sales management or sales training experience
- HGV Certified Trainer
Why do Team Members Like Working for us. HGV is now offering first day benefits to new employees.
Excellent earnings package and uncapped commissions.
Outstanding health care options (medical, dental, and vision that encourage preventative care).
Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
Employee Discount Program - HiltonGO - stay at Hilton Hotels for as low as $40 per night. Also qualify for Friends & Family discounts for your loved ones.
And so much more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.