I. CORE VALUES:
1. Demonstrates cultural competence through an awareness of and sensitivity towards Agency's clients' and coworkers' cultural and socioeconomic characteristics i.e., is flexible in presentation of profession self, has the ability to "connect" with diverse populations, and has the skills to integrate culture throughout the clinical process with respect to race, color, creed, religion, gender, ethnicity, language, sexual orientation, age, appearance, mental and/or physical capability, etc. (Culture is defined as membership in a group that has shared values, experiences, and beliefs.)
2. Is committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change.
3. Works from a strength-based perspective.
4. Understands and works well with other service systems (i.e., child protective, juvenile justice, division on aging, probation, and parole), maximizes resources to assist client.
5. Recognizes that consumers come first and responds to consumers appropriately.
6. Knows and adheres to all FC Policies and Procedures, participates in a QI Committee and Subcommittees and keeps abreast of and adheres to QI policies and procedures.
II. PROFESSIONALISM:
1. Values and participates in the Team as a proactive member.
2. Respects others' professional opinions and tolerates a range of feelings.
3. Able to give and receive constructive criticism.
4. Willing to take on extra work when needed (i.e., when there is a vacancy).
5. Performs required tasks according to the program philosophy, policies, and procedures.
6. Is courteous, approachable, and cooperative towards co- workers, clients, support staff, and others and conducts self in a mature, competent, confident, and respectful manner.
7. Understands and adheres to confidentiality rights of clients, co-workers, and agency, consistent with HIPAA (Health Insurance Portability and Accountability Act), and protects personal health information in written, verbal and electronic forms.
8. Practices self-care has a sense of humor and possesses a healthy work/ life balance important to providing great customer service.
9. Ensures the safety & comfort of others by communicating the presence of hazards, injuries, equipment problems or any need for help and knows the emergency evacuation and all other safety policies (universal precautions, etc.).
10. In times of crisis is willing to help others and communicates urgent information quickly to supervisor / Team.
11. Maintains good attendance (i.e. Maintains FT or PT schedule as contracted, and attendance does not impair or negatively affect the team.)
12. Is punctual for client appointments, meetings, etc.
13. Meets program productivity requirements.
14. Uses good judgment, practices ethical decision-making, and explores all options in problem
III. SUPERVISION:
1. Attends supervision consistently and comes prepared.
2. Documents supervision.
3. Able to receive feedback and to learn from it.
4. Has insight about self (i.e., strengths and weaknesses) and utilizes that knowledge toward growth and change.
IV. LEADERSHIP: Sr. Manager Responsibilities
1. Oversee all administrative aspects of programming to assure compliance with funding regulations, procedures, and level of service mandates, including but not limited to, referral processes, multi-system data input, and program reporting.
2. Report and update Director of Programs on the status of program(s).
3. Promote program in the community, maintaining strong, cooperative relationships with funders, referral sources, and collaborating providers.
4. Attend community meetings including but not limited to, LACADA, MDT and Consortium.
5. Lead intake review meetings and assigns cases to clinicians.
6. Oversee psychiatric consultants, including monitoring schedules, utilization, and reporting
7. Monitor and maintain treatment plan compliance in collaboration with Director of Programs and Director of Compliance.
8. Manage all program budget and finance affairs in conjunction with the Director of Programs, Finance Team and CFO.
9. Monitor and assess staff utilization within FFS environment in collaboration with Director of Programs.
10. Identifies program challenges and service gaps and is proactive in finding solutions.
11. Serve as safety officer for facility, assess and address risk management concerns, and issues and complete timely incident reports, and quarterly facility checklists.
12. Assist the Human Resources Manager with the hiring, training, disciplining, evaluating, and motivating clinical staff.
13. Provide administrative oversight and clinical supervision, as applicable to staff and interns.
14. Lead monthly team meetings, develop meeting agenda, facilitate discussion, and foster team collaboration, in conjunction with Coordinators.
15. Facilitate weekly Coordinator Meetings to ensure communication and sharing, for the effective orderly running of programs.
16. Complete all required program reporting in a timely fashion and according to funder/agency timeframes, including but not limited to, funder reports, record reviews, QI projects and annual contract renewals.
17. Remain current in the field of Mental Health and Substance use, interventions and practices and assess appropriateness for program needs.
18. Support Coordinators to ensure all required participants receive regular drug/alcohol screens and monitors results.
19. Participate in agency committees and activities.
V. CLINICAL:
1. Provide coverage support for Coordinator and Clinicians as needed.
VI. Serve as Substance Abuse Counseling Staff in accordance with NJAC 10:161B-1.9, as noted in Appendix A.
See Appendix A.
SPECIFICATIONS:
Education/Certification:
Required: LPC or LCSW and LCADC or state licensure/certification specific to program requirement. Demonstrated ability to supervise others.
Experience: three to five years' experience in mental health and 2 to 4 years addiction services, plus supervisory experience. Experience with diverse populations in an urban setting.
Knowledge: Knowledge of psychiatric disorders and various treatment modalities, including group, family and individual treatment. Knowledge of community resources, social service, and mental health systems. Knowledge of appropriate clinical interventions in a crisis and non-crisis situation. Knowledge of appropriate treatment interventions for victims of sexual abuse, individuals suffering from PTSD, juvenile sexual offenders. Knowledge of Family Systems Theory.
Skills and Abilities: Ability to conduct biopsychosocial assessments and to make a differential diagnosis. Ability to supervise clinical staff regarding clinical interventions, psychopathology, and theoretical case formulations. Ability to mobilize individual and family strengths. Ability to provide consumers assistance in obtaining concrete services. Ability to create a case formulation and treatment plan. Ability to assess children, adults, and families for abuse and neglect. Ability to work with hard to reach or resistant consumers. Strong written and oral communication skills. Ability to create a warm, collaborative, non-judgmental therapeutic atmosphere. Ability to set limits and appropriate boundaries with consumers. Willingness to work with individuals from diverse backgrounds. Strong written and oral communication skills. Ability to work professionally and collaboratively on multi-disciplinary team.
Professional Characteristics: Open, warm, empathic, attentive listener, self-aware, ethical, creative, organized, flexible, open to criticism, patient, responsible, able to work independently, mature, self-motivated, dedicated, enthusiastic, willing to take on additional tasks and responsibilities, interested in seeking additional training and skills.
Work Environment/Physical Demands: The individual must possess the ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, and lifting of up to or in excess of 50 pounds.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Family Connections is an Equal Employment Opportunity Employer committed to excellence. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age veteran status, or sexual orientation or other protected classes under the State and Federal law.
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